Strategic Partners in the Ground Operations area will participate in the review of existing standards as well as the focus on baggage innovation.

Ground Operations Strategic Partnerships Summary

Ground Operations is an integral part of airline operations. IATA strives to lead the industry towards improved safety and operational efficiency in ground operations by:

  • Developing strategies and industry positions on sustainable ground operations
  • Setting standards, as well as initiating and encouraging the implementation of global solutions
  • Running global ground operations oversight programs for GHSPs
  • Representing the interests of our members globally, within specific regions, with regulators, interest groups and key industry stakeholders


  • Gain valuable expertise and knowledge regarding ground handling priorities
  • Access to IATA subject matter experts in the selected area
  • Hear about future developments shaping Ground Operations & Handling
  • Preferential rates to attend IATA’s annual Ground Handling Conference (IGHC)


  • IATA Ground Operations working group meetings
  • Webinars

Focus Areas

  • Operations and Business Processes
    • Passenger handling
    • Baggage handling
    • Ramp handling
    • Load Control
    • Aircraft messages
    • Operational oversight
    • GSE specification, maintenance, and environment
  • Safety and Management
    • Injury and aircraft damage prevention
    • SMS, QMS
  • Digitalization and automation
    • Ramp digitalization and timestamps turnaround
    • Ramp automation
    • Delay codes
    • Digital Load Control
    • Autonomous GSE
  • Ground operations audits and quality pools
    • IATA Safety Audit for Ground Operations (ISAGO)
    • De-icing Audit Quality Control Pool (DAQCP)
    • Charter of Professional Auditors (CoPA)
  • Ground handling contracts and SLAs
    • Handling services
    • Catering services
    • Training
    • Service Level Agreements
  • Operations Training Program
    • Training management
    • Safety and non-operational functions
    • Passenger and Ramp handling
    • Load Control
    • GSE Maintenance
  • Development and update of IATA publications, products, and solutions
    • Airport Handling Manual (AHM)
    • IATA Ground Handling Manual (IGOM)
    • Baggage Reference Manual (BRM)
    • ISAGO audit checklists
    • Delay Codes App
    • ISAGO Program Manual
    • ISAGO Auditor handbook
    • Operations Portal

Designed for

  • Ground support equipment (GSE) providers and manufacturers
  • Airport / ground handling equipment manufacturers – as it pertains to ground handling services (not items such as apron lights, runway markers, hanger doors, aircraft technical equipment, etc.)
  • Airframe manufacturers (for ground handling requirements)
  • DCS providers
  • IT and other solution providers in the ground handling field (e.g. operations monitoring systems, remote process auditing systems, autonomous vehicle controlling systems)

Please view the full list of Strategic Partnerships Program benefits (pdf).


Strategic Partnerships Program