Need Help?
IATA's Tactical Operations Portal (ITOP) is a web platform that provides support to the IATA Liaison Desk located on the floor at the FAA Air Traffic Control System Command Center (ATCSCC) and is used as a gateway tool for collaborative air traffic management in the US.
ITOP provides airlines with the ability to receive same-day air traffic constraints and the option to have their real-time operational issues addressed by an IATA specialist.
ITOP Registration/Access: ITOP Global Contingency Portal Login
Once registered, users can communicate immediately with the IATA Liaison Desk directly using real-time chat.
Need Help?
An extension of airlines' operations center
Airlines have access to critical information regarding the FAA's air traffic strategic and tactical daily plans, and the benefit of receiving expert air traffic management support and vital information concerning the U.S. National Airspace System (NAS) - all on a single, live, collaborative portal using the chat feature.
IATA Liaison Desk FAA Command Center
Launched in April 2012, the IATA Liaison Desk is complimentary and represents the interest of IATA member airlines with U.S. operations.
IATA's role is to ensure equitable access to airports and airspace in the daily management of the U.S. NAS. IATA currently is one of only four non-FAA industry organizations invited to staff positions inside the ATCSCC.
The FAA invitation acknowledges that having IATA aviation representatives based inside the ATCSCC, in the form of the IATA Liaison Desk, benefits both the FAA and the international aviation community. IATA Liaison staff engage in ongoing collaborative planning and information sharing with FAA staff to help manage the flow of air traffic in the NAS.
Contact IATA Liaison Desk
Phone: +1(540)422-4148
Email: iatafaa@iata.org
Liaison Desk Service Hours: 7 days a week Mon - Fri 1030z - 0200z/Sat & Sun 1200z - 0000z
When Seeking Assistance from the Liaison Desk
If your Aircraft is 10,000km from your Operations Center and you have:
- Flight that is going to cancel due to crew time
- Fuel over burn and need priority handling
- Flight approaching U.S. Department of Transportation (DOT) Tarmac Delay Rule (4 hours - Int'l flights)
- Special route requirements due to aircraft or airspace constraints
- Diversion that requires expedited handling
When seeking assistance from the IATA Liaison Desk, please include:
- Time in UTC
- Flight number using the ICAO 3 letter identifier for operating airline e.g., QFA1, UAE213
- Departure and Arrival City
- Equipment Type e.g., B777, A380
- Your concern requiring the Desk's attention