In the effort to provide a seamless and personalized passenger journey to air travelers, the aviation industry must continuously adapt to market changes and new technology. The Passenger Experience manuals provide industry guidance, recommended practices as well as technical standards to improve customer experience in air travel.

Download the "Global Passenger Survey Highlights"


Discover key findings on preferences and expectations of travelers. Learn more about  their top priorities when traveling, thoughts on data sharing, payment preferences, use of biometrics and much more.


Manuals & Guidelines



IATA manuals are the sole trusted source of information for the aviation industry - Compagnie Africaine d'Aviation