The push for standardization in the aviation industry aims to ensure that airlines and Ground Handling Service Providers (GHSPs) adhere to uniform standards. This approach eliminates ambiguity in processes and establishes clear industry benchmarks. As a result, the aviation industry can reduce the need for resource-intensive audits by relying on ISAGO reports to verify compliance with standards such as IGOM and AHM 1100.

The ISAGO Checklist is an easy-to-use tool designed to quickly assess compliance with industry standards in ground handling. It helps organizations ensure adherence and streamline operational audits. The checklist is derived from the Airport Handling Manual (AHM) and the IATA Ground Operations Manual (IGOM).

By integrating the ISAGO Checklist as an airline or GHSP, you can efficiently perform a self-assessment of your organization and gain a clear understanding of how your ground handling services compare to industry standards. By integrating it as an audit software provider, you can enhance your services, drive greater customer satisfaction, and differentiate your product offering in the marketplace.

What's inside the ISAGO Checklist?

The ISAGO Checklist includes standards from the latest editions of IGOM and AHM. According to the ISAGO standards management change, the standards from the IATA Cargo Handling Manual (ICHM) have replaced the CGM module as of January 2026.

Data formats

The content of the ISAGO Checklist is available in an electronic format for licensing to aviation stakeholders. Standards from the current version have been packaged into XLS, CSV, or XML for integration into various aviation systems.

For airlines and GHSPs

The XLS or CSV file provides the checklist in a ready-to-use format, which can also be seamlessly integrated into internally developed systems. If you wish to access the checklist via your software solution provider directly, please request them to get in touch with us on the below form.

For software providers

The XML format delivers the checklist in a complete XML environment through establishing a license agreement with IATA.

For ISAGO members

Access to the ISAGO Checklist in XLS and CSV formats is provided at a discounted rate to ISAGO members. For further details please contact isago@iata.org.