Modern Airline Retailing Platform Procurement Considerations

Since its establishment, and in tandem with the Modern Airline Retailing program, the IATA Airline Retailing Consortium has been working across six key workstreams with the objective to support the acceleration of the industry transition to a world of 100% Offers and Orders. 

In 2023, the Consortium addressed the "Why", "What", and "How" of the industry transition to modern retailing through three key outputs:

• A version 1.0 of the Business Case for Modern Airline Retailing
• A Business Reference Architecture, describing the business capabilities airlines may choose to have in the world of 100% Offers and Orders, which is also adopted as a recommended practice by the IATA Passenger Services Conference (PSC)
• A roadmap of generic airline IT transition pathways, helping airlines assess how they may steer their journey to 100% Offers and Orders. The proposed transition pathways were also endorsed by 15 technology providers, who have started investing and building the solutions required to reach the industry vision of a world of Offers and Orders.

Throughout 2024, the Consortium member airlines - now also including Air Canada, Cathay Pacific, and Air India - continue to provide actionable insights and thought leadership to help accelerate the industry journey to modern retailing.

Today, we are pleased to introduce you to their latest release: Modern Airline Retailing: Retailing Platform Procurement Considerations. The document outlines key principles, considerations, and business requirements that may be taken into account by airlines when evaluating vendors and their solutions. It is also a valuable reference for IT vendors, as it furthers their understanding of the airlines' procurement considerations, business requirements and priorities.

> Access the document

> Get a holistic view of all the 2023-2024 Consortium workstreams and releases