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  • Passenger Experience
17 September 2026

Case Study: How Etihad Reduced Check-In Processing Time by 40%

Facing growing complexity in international travel regulations, Etihad Airways needed a faster and more reliable way to ensure passenger compliance at check-in. By automating travel document verification with Timatic, Etihad reduced manual checks, accelerated passenger processing, and delivered a more consistent check-in experience.

The full case study explores how Etihad:

  • Reduced passenger processing time by 40%
  • Enabled 95% of passengers to use self‑service check‑in
  • Reduced compliance costs