The AHM contains all the industry-approved policies and standards to support safe and efficient ground operations above and below the wing.

Order the 2022 AHM online

If you are new to the AHM, all versions are updated annually. Digital products come with automatic updates for the year and a search function that makes finding current information easy. Plus, it's cheaper.

Note: Airport Handling Manual is a complementary manual to IATA Ground Operations Manual (IGOM). Buy them together and save. The IGOM is procedure driven, focusing on “how to ​​do”. The AHM is policy driven and focuses on “what to do”​​​​​​​.

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To purchase the 2021 edition of the AHM that is effective until December 31, 2021, please contact us.

You can benefit from Volume discounts on IGOM when purchasing the AHM & IGOM Combos: 10% discount for 5-9 units, 20% for 10-24 units, 30% for 25-99 units and 40% for 100 units or more. Contact our sales team for volume orders.

To purchase the 2021 edition of the AHM & IGOM combo that is effective until December 31, 2021, visit our online store.

What's inside the AHM

The AHM includes the only industry-recognized contract template, the Standard Ground Handling Agreement (SGHA) and the suggested template for Service Level Agreement (SLA).

  • Chapter 1 – Passenger handling
  • Chapter 2 – Baggage handling
  • Chapter 3 – Cargo/mail handling
  • Chapter 4 – Aircraft handling and loading
  • Chapter 5 – Load control
  • Chapter 6 – Management and safety
  • Chapter 7 – Aircraft movement control
  • Chapter 8 – Ground handling agreements
  • Chapter 9 – Airport handling ground support equipment specifications
  • Chapter 10 – Environmental specifications for ground handling operations
  • Chapter 11 – Ground operations training program

Still not sure if the AHM is for you? Download the full table of contents with over 15 sample pages.

Stay up-to-date

Each year, significant changes are done to policies and standards, that's why we publish a new version of the AHM every year.

The significant changes that were made to the 42nd AHM include:

  • New AHM 121: Handling Inadmissible Deportee with new guidance providing details on INAD, reason for refusal, State responsibilities, notifications, necessary documental and other travel arrangements
  • AHM 610: Guidelines for a Safety Management System with updates made to the Emergency Response Plan guidance as per AHM 620
  • AHM 615: Quality Management System with updates in the guidance to align with ISO standards and IATA best practices
  • New AHM 620: Emergency and Crisis Management at the Airport contains new guidance providing GSPs and airlines with a basic understanding necessary to establish an ERP at the airport including the practical tools needed and standardized checklists on how to structure, manage and execute the ERP as well as aligned with the IATA Emergency Response Handbook
  • New AHM 732: Delay Codes contains a new enhanced delay coding system that provides more flexibility in determination of delays by using a simple 3 step process that identifies: process involved, reason and stakeholder
  • New AHM 850: Standard Inflight Catering Agreement (SICA). After a decade of the SICA returns to the AHM. The main agreement and annex B underwent a complete revamp with great cooperation between our members and the Airline Caterer Association (ACA). Updates include Flight Schedule and Changes, Carrier Nominated Products, IGOM as the minimum safety requirements for the ramp, intellectual property, standards of work, invoices, liability
  • AHM 903: Grouped list into 4 GSE categories and new GSE types added
  • AHM 1110: Ground Operations Training Program introduces the Recurrent Assessment as an alternative to the traditional recurrent training. It provides flexibility to companies to assess personnel competency in the operational environment, target any issue by right corrective actions as well as reduce the time of training. The passenger handling syllabi underwent complete review and enhancement

Ground Operations Training

You can learn more about ground operations ensuring compliance with industry standards by taking ground operations courses.