The BRM is available in the following formats:
- Software application download*
- Floating license*
- Print (but only when purchased with the combos)
*Learn about the differences between the eLibrary options.
To have the complete list of baggage related resolutions or recommended practices, select the BRM & Passengers Services Conference Resolutions Manual (PSCRM) combo and save up to $129.
Following the success of last year's introductory multiple format combo for individual customers only, we will be continuing it again this year! So no matter where you are, you can either consult it in print, online on your smart device or as an application on your PC. Contact customer service to learn more about this great combo and place your order.
The cost of mishandled baggage
According to the SITA 2019 Baggage IT Insights, the overall cost of mishandled bags to the industry was US$2.4 billion in 2018. Nevertheless, this is a sizable reduction on the US$4.22 billion mishandling cost racked up in 2007. The BRM is doing its part to continue the vast improvement since then.
Improving baggage operations
The BRM is designed to provide insight into the key features of baggage operations.
To ensure the greatest possible accuracy and relevance, the content for this manual has been gathered through intensive collaboration across all those with a stake in baggage management. It presents potential issues that might occur along a generic baggage chain and ways to overcome them with global best practice guidance.
- How to set corporate baggage policy
- Reference source for baggage tracing and claims offices
- Guidance on reducing mishandled baggage
- Understanding baggage tag design and baggage messages
- 100+ solutions from the IATA Baggage Improvement Program (BIP)
- "Chapter 2 - Baggage Handling" of the Airport Handling Manual that has 18 baggage related resolutions and recommended practices. For the remaining 29 resolutions and recommended practices related to baggage, including resolution 753, please refer to the Passenger Services Conference Resolutions Manual (PSCRM) and look out for the BRM/PSCRM combo.
4th edition updates
Some of the key updates include:
- New section outlining a new Technology Roadmap for what works where in the baggage process
- Role of data in baggage operations
- Impact of Artificial Intelligence (AI) and machine learning on baggage's digital future
- Industry figures - Update of the baggage performance numbers.
IATA Baggage Services
IATA’s Baggage Services brings value to the air transport industry through several mechanisms. These support our members and encourage collaboration between airlines when transporting baggage. Our main project focus is InBag - Innovation in Baggage.
- Baggage Working Group (BWG) & Baggage Steering Group were established to review and develop baggage related recommendations into a form that can be adopted by the ASC and then the PSC as resolutions or recommended practices.
- Passenger Services Conference (PSC) agrees standards and procedures for passenger and baggage handling, passenger reservations and passenger ticketing matters among others.
- Upcoming Work Group meetings
Baggage XML Initiative
The Baggage XML project is working towards a sustainable standard for messaging in the area of baggage.
Radio Frequency Identification (RFID)
The IATA standard for RFID ensures that all baggage can be easily identified thanks to the unique identifier provided by RFID. RFID also meets passenger expectations for real time tracking of baggage.
The Baggage Reference Manual (BRM) 4th edition is available.
Designed to provide insight into the key features of baggage operations, it presents potential issues that might occur along a generic baggage chain and ways to overcome them.
This new edition expands on the IATA Resolution 753 dealing with baggage tracking, providing further explanation on the core tracking points (primary and secondary data elements) and its relation with resolution requirements. There are also updates on current industry figures, baggage resolutions, to name a few. See the BRM Table of Contents.