Billions of passengers each year rely on the airline industry to get to their destination safely. Their safe passage is due to the tireless efforts of industry stakeholders, both public and private. Working together, we have made aviation the safest form of long-distance travel. However, recent events remind us that this impressive safety record is still subject to the vagaries of chance. When an aircraft is lost, there is a strong need for mechanisms to deal with the aftermath.​

The IATA Emergency Response (ERP) Handbook is your one-stop shop with all the answers. It will equip you with the insight and necessary information to help you deal with all aspects of emergency response preparedness. Developed by the IATA Emergency Response Planning Task Force, in collaboration with IATA member airlines, this guidance material provides operators with a wealth of critical information on the correct response to an incident.

Designed to give you the tools necessary to create an ERP department from the ground up, the handbook provides a repository of information which is continually updated and expanded while offering guidance and advice on structuring an airline’s Emergency Response Plan (ERP) duties.

What's inside the ERP Handbook?

Organization and management 
The structure of an airline ERP department along with its scope, planning, training, and budget considerations. The handbook also provides guidance for the following items:

  • Corporate emergency response manual (Guidance on formulating a corporate emergency response manual including a structure template and reference material)
  • Command and control (Framework for command and control within the ERP Manual along with roles and responsibilities; activation, duration and deactivation procedures; liasions with external entities; IT requirements, etc.)
  • Telephone enquiry centers (Preparation and procedures for setting up and operating an emergency Telephone Enquiry Center including call flow processes, language consideratio;ns, training notifications, information sharing, etc)
  • Go teams (team structure, planning, deployment and go-kits)
  • Station response (Best practices on station response ensuring core response roles are carried out)
  • Emergency response drills and exercises (Preparation and procedures for conducting air carrier emergency drills and exercises as well as guidance material for other operational and non-operational drills and exercises to test other business continuity plans)

Crisis communications 
Guidelines to help you with you communication planning and policies along with best practices on on-site communications, media relations, social media, duration; litigation and long-term impacts

Humanitarian response
Material for developing a Humanitarian Response Plan for any type of disaster response including aviation disasters and guidance for the surviving passengers, crew and/or their surviving family members

Mutual assistance agreements
Aid in defining the scope of emergency support expectations by outlining suggested assistance guidelines and corporate governance requirements

Still not sure if the ERP Handbook is for you? Download the full table of contents: