IATA Learning & Development Podcast
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1 September 2025

E1 | Are Your Staff Delivering as Expected?

What aviation leaders need to know about measuring and managing workforce performance

 

In aviation, staff performance isn’t just about meeting expectations – it’s about delivering operational excellence in a highly regulated, fast-moving environment. But how do you know if your team is actually performing at the level your business needs?

In this first episode of the Learning and Development in Aviation podcast, we explore how aviation organizations can evaluate performance, identify the root causes of underperformance, and take action where it matters most.

Tune in to hear expert perspectives on aligning people, processes, and performance in support of your organizational goals.


Watch the episode: Are your staff delivering as expected?

Featuring Ellen Kavmark (IATA) and John Flett (Aviation Management Lecturer & IATA Instructor)


What you'll learn from this episode: 

 

  • What workforce performance really means in an aviation context
  • How leadership directly impacts team performance
  • Why consistent evaluation methods are essential for improvement
  • The difference between measuring performance and identifying gaps
  • Practical strategies for driving improvement through structured training

 

How IATA Training can help

 

Workforce performance starts with clarity, and continues with consistent, targeted training. IATA’s in-house training solutions can help you assess your team’s needs and deliver training programs that directly support your business goals. Whether you’re managing frontline staff or leadership teams, we can tailor training to your unique context.

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