When staff underperform, the instinct is often to train them – but what if the issue isn’t a lack of skills? In this episode of the Learning and Development in Aviation podcast, we dive deeper into a key challenge for aviation leaders: understanding the difference between a skills gap and a performance gap – and knowing how to respond to each.
You’ll also hear how a culture of continuous learning can help aviation organizations close both types of gaps – while improving long-term performance, engagement, and adaptability.
Featuring Ellen Kavmark (IATA) and John Flett (Aviation Management Lecturer & IATA Instructor)
Workforce performance starts with clarity, and continues with consistent, targeted training. IATA’s in-house training solutions can help you assess your team’s needs and deliver training programs that directly support your business goals. Whether you’re managing frontline staff or leadership teams, we can tailor training to your unique context.
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