For years, human error was blamed for safety failures that couldn’t be explained by technical faults. Today, we know the reality is more complex. Human factors influence every aspect of aviation performance. From communication and decision-making to workload management, non-technical skills can mean the difference between a safe, efficient operation and a costly disruption.
In this episode of the Learning and Development in Aviation podcast, our experts break down why Human Factors programs are essential, what challenges organizations face when implementing them, and the steps to make them successful.
Featuring Maggie Jiang (Product Manager, Safety Oversight and Flight Operations Training) and Antonella Cavacini (Human Factors Expert)
Workforce performance starts with clarity, and continues with consistent, targeted training. IATA’s in-house training solutions can help you assess your team’s needs and deliver training programs that directly support your business goals. Whether you’re managing frontline staff or leadership teams, we can tailor training to your unique context.
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