Managing Air Cargo Operations (Classroom, 4 days)

Did you know that in the past 5 years, 75 participants from 25 countries have taken this course with IATA?


Master the techniques of planning, building and managing Air Cargo Operations. In a world of increasing competition, a clear business strategy is crucial and more important than ever before. Learn how to define a correct business strategy and also to put that strategy into action. The techniques presented in this course will help you to save money, avoid risks, enhance your cargo operations and achieve profitable growth in today’s and tomorrow’s business environment. It will show you how to develop an effective Air Cargo Operations strategy and manage it successfully.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Course code: TCGP-69

Course format

  • This classroom course provides 4 days (32 hours) of instruction delivered by an official IATA Instructor.
  • Student performance will be based on an assessment


  • There are no prerequisites for this course
  • Recommended level is Intermediate and Advanced
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

Next class

Managing Air Cargo Operations (Classroom, 4 days)

Spain, Madrid (IATA)
24 - 27 August, 2021
All prices are before tax. Class no: 132495 English
Dev. Nations
USD 2,170
USD 2,790
USD 3,100

2 additional classes are scheduled

Managing Air Cargo Operations (Classroom, 4 days)

Belgium, Brussels (AVIA-RTP)
18 - 21 October, 2021
Please register by 27 Sep
All prices are before tax. Class no: 143149 English
Dev. Nations
USD 2,170
USD 2,790
USD 3,100

Please contact the Aviato Academy to Register.

Managing Air Cargo Operations (Classroom, 4 days)

Singapore, Singapore (IATA)
26 - 29 October, 2021
Register before 05 Oct, 2021 to take advantage of the USD100 Early Bird discount. The price below includes this discount.
Please register by 05 Oct
All prices are before tax. Class no: 132988 English
Dev. Nations
USD 2,070
USD 2,690
USD 3,000

What you will learn

Upon completion of this course you will be able to:

  • Understand the Cargo operations management framework
  • Gain insight on the development of strategies, initiatives to introduce and sustain competitive Cargo operations
  • Focus on lean six sigma best practices, tools and models to develop and implement effective operations
  • Understand the management tools and techniques used to manage day-to-day operations successfully
  • Develop your management, finance, negotiation, and planning skills

    Course content

    • Air Cargo Overview
    • Cargo Management
      • Cargo Finance: The language of business
      • Cargo Technology
    • Cargo Operations Management
      • Cargo System Dynamic: Designed to win
      • Service Value Chain: Creating profit through service excellence
      • Physical Plant and System Design
      • Material Handling: ULD and GSE
      • How Airlines select 3rd party vendor
      • Negotiating SLA that make sense
    • Process Management
      • Process Improvement / Re-engineering
      • Lean Supply Chain, Kaizen, Waste Elimination, Value Stream Mapping and Analysis

    Download the Outline


    • Business cases analyzing real life event

    Who should attend

    This course is recommended for:

    • Cargo operational staff with substantial cargo industry experience
    • Airline station managers and supervisors responsible for cargo operations
    • Cargo officers with some experience in the air cargo industry
    • Ground operations managers and supervisors

    Certificate awarded

    An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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