Aircraft Marshalling and Ramp Hand Signals

45-minute e-learning course

Learn the fixed wing aircraft marshalling and ramp hand signals based on the IATA Standards in the Airport Handling Manual (AHM) and IATA Ground Handling Manual (IGOM). In this course, you will learn the principles of nonverbal ramp communications between the ground and cockpit crew as well as guidance signals for safe operations of Ground Support Equipment (GSE) around the aircraft.

Course Code: GOC009ELEN01

Group discounts
Considerable discounts are available for multiple purchases (30+ users) of this course.
To simplify company-wide implementation, you can also host this e-learning course on your company’s Learning Management. Please contact us for more information.

Course format

• This self-study e-learning course requires approximately 45 minutes of study, to be completed within 6 months from the purchase date (enrollment validity).
• After the enrollment validity expires, the users will not have access to the course content and will not be able to take the assessment.
• The recommended level for this course is Entry-level and Intermediate.
• Student performance will be based on an assessment. Please refer to the Assessment Information below for more details.

Registration information

• Please refer to our payment methods and applicable taxes.
• When you click to purchase the course, you will be directed to log in to your Training Profile through our Customer Portal.
• Are you purchasing the course for several people at once? Please find out how on our Payment page.

Upon completing this course, you will have the skills to:

• Identify the importance of efficient communication between ground personnel and cockpit crew
• Repeat arm and hand signals during maneuvering of Ground Support Equipment (GSE) around the aircraft
• Translate key message into industry standard signals for safe and effective communications during aircraft movements at the ramp area

The key topics that are covered during this course include:

• Guide person hand signals for GSE
• Aircraft movement hand signals for headset operator
• Aircraft movement hand signals for wingwalker, headset operator/tug driver
• Marshalling hand signals for aircraft
• Technical/servicing hand signals–ground staff to flight crew
• Technical/servicing hand signals–flight crew to ground staff

This course is recommended for:

• Airside traffic personnel
• Aircraft Marshallers
• Ramp services personnel
• Catering airside delivery personnel

Upon successful completion of the assessment, you will be granted an Award that you can print for your records.

Assessment information

Please read the General Information on Self-study exams.

• Method: Unsupervised online exam The assessment can be taken at any time at your convenience.
• Format: 15 multiple-choice questions
• Time allowance: 30 minutes
• Passing grade: 80% correct answers
• Number of assessment attempts: 3

Important note: The assessment should be accessed after you have completed the course module. Once you have started the assessment you can no longer access the course module.