Aircraft Marshalling and Ramp Hand Signals (e-learning)

About the course

45-minute e-learning course

Learn the fixed wing aircraft marshalling and ramp hand signals based on the IATA Standards in the Airport Handling Manual (AHM) and IATA Ground Handling Manual (IGOM). In this course, you will learn the principles of nonverbal ramp communications between the ground and cockpit crew as well as guidance signals for safe operations of Ground Support Equipment (GSE) around the aircraft.

Course Code: TALP-58

Group discounts
Considerable discounts are available for multiple purchases (30+ users) of this course. To simplify company-wide implementation, you can also host this e-learning course on your company’s Learning Management.
Please contact us for more information.

This course can be purchased at a discount as part of the Ramp Handling Essentials Bundle

Course format

• This self-study e-learning course requires approximately 45 minutes of study, to be completed within 6 months from the purchase date (enrollment validity).
• After the enrollment validity expires, the users will not have access to the course content and will not be able to take the exam.
• The recommended level for this course is Entry-level and Intermediate.
• Student performance will be based on an examination. Please refer to the Exam Information below for more details.

Registration information

• When you click to purchase the e-learning course, you will be directed to log in to your Training Account.

Important: Please note that if you are purchasing courses for more than one person, you must create a User Account for each individual. Registration and payment must be done through each User Account. You cannot use one User Account to purchase courses for multiple individuals. However, you may pay for multiple individuals by one credit card or bank transfer through each individual’s User Account. If you pay by bank transfer, please attach a copy of the bank transfer issued by the sender’s bank to each individual’s order.

What you will learn

Upon completing this course you will have the skills to:

• Identify the importance of efficient communication between ground personnel and cockpit crew
• Repeat arm and hand signals during maneuvering of Ground Support Equipment (GSE) around the aircraft
• Translate key message into industry standard signals for safe and effective communications during aircraft movements at the ramp area

Course content

The key topics that are covered during this course include:

• Guide person hand signals for GSE
• Aircraft movement hand signals for headset operator
• Aircraft movement hand signals for wingwalker, headset operator/tug driver
• Marshalling hand signals for aircraft
• Technical/servicing hand signals–ground staff to flight crew
• Technical/servicing hand signals–flight crew to ground staff

Who should attend

This course is recommended for:

• Airside traffic personnel
• Aircraft Marshallers
• Ramp services personnel
• Catering airside delivery personnel

Certificate awarded

Upon successful completion of the exam/assessment, you will be awarded a Certificate that you can print for your records.

Exam/Assessment information

Please read the General Information on Self-study exams.

• Delivery method: Unsupervised online-based exam. Assessment can be taken at any time at your convenience.
• Format: 15 multiple-choice questions
• Time allowance: 30 minutes
• Passing grade: 80% correct answers
• Distinction: 90% correct answers
• Number of exam/assessment attempts: 3

Important note: The exam/assessment should be accessed after you have completed the course module. Once you have started the assessment you can no longer access the course module.