Did you know that in the past 3 years, 1687 participants from 53 countries have taken this course with IATA?
卓越的服务是建立客户忠诚度的关键，这在航空业并不是秘密。航空公司各个领域和层面的业 务始终要求工作人员具有良好的客户服务技能。本课程帮助建立良好客户服务背后的软技能，讲授适用于各种工作角色的综合技能。
Course Code: TALM-51-ZH
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重要提示：如果您想为多人购买此课程，则需要先为每个人创建一个用户帐号，注册和付款必须通过每个人的帐号进行。您不能使用一个帐号为多个人购买课程，但是您可以通过每个人的帐号用同一张信用卡或银行转帐付款。如果您通过银行转帐付款，请在每个人的订单上附加由发件人银行发出的银行转帐副本。如果您是一家希望为10名以上员工购买课程的公司，请联系我们以获取有关如何注册多个课程的相关信息。
完成本课程后，您将具备以下技能：
建议将此课程用于：
成功通过期末考试的参与者将获得IATA证书
考试信息This self-study diploma will provide new graduates looking to join the air transport industry or professionals looking to move into the industry, with a solid understanding of the industry. Learn about the history of aviation, its different components and interdependencies among: airlines, airports, civil aviation authorities and air navigation services that needs to work in harmony in order to ensure safety and efficiency. You will also discover proficient and effective ways of increasing sales and revenue with the right marketing strategy.
Designed to cover passenger experience and digital transformation trends to provide your passengers with a seamless, secure and efficient travel journey that is highly personalized.
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