卓越的服务是建立客户忠诚度的关键，这在航空业并不是秘密。航空公司各个领域和层面的业 务始终要求工作人员具有良好的客户服务技能。
本课程帮助建立良好客户服务背后的软技能，讲授适用于各种工作角色的综合技能。
Course Code: TALM-51-ZH
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This self-study diploma will provide new graduates looking to join the air transport industry or professionals looking to move into the industry, with a solid understanding of the industry. Learn about the history of aviation, its different components and interdependencies among: airlines, airports, civil aviation authorities and air navigation services that needs to work in harmony in order to ensure safety and efficiency. You will also discover proficient and effective ways of increasing sales and revenue with the right marketing strategy.
Designed to cover passenger experience and digital transformation trends to provide your passengers with a seamless, secure and efficient travel journey that is highly personalized.
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