卓越的服务是建立客户忠诚度的关键，这在航空业并不是秘密。航空公司各个领域和层面的业 务始终要求工作人员具有良好的客户服务技能。
本课程帮助建立良好客户服务背后的软技能，讲授适用于各种工作角色的综合技能。
Course Code: TALM-51-ZH
如果您要订购需要运输的印刷材料，请检查运输费用，然后适用的税金。
重要提示：：请注意，如果您购买的课程不止一个人，则必须为每个人创建一个用户帐户。注册和付款必须通过每个用户帐户进行。您不能使用一个用户帐户为多个人购买课程。但是，您可以通过每个人的用户帐户通过一个信用卡或银行转帐为多个人付款。如果您通过银行转帐付款，请在每个人的订单上附加由发件人银行发出的银行转帐副本。如果您是一家希望为10名或10名以上员工购买课程的公司，请联系我们以获取有关如何注册多个课程的更多信息。用户。
成功通过期末考试的参与者将获得IATA电子证书。
请阅读有关合作伙伴自学考试的常规信息，并检查考试的课程版本列表。
This self-study diploma will provide new graduates looking to join the air transport industry or professionals looking to move into the industry, with a solid understanding of the industry. Learn about the history of aviation, its different components and interdependencies among: airlines, airports, civil aviation authorities and air navigation services that needs to work in harmony in order to ensure safety and efficiency. You will also discover proficient and effective ways of increasing sales and revenue with the right marketing strategy.
Designed to cover passenger experience and digital transformation trends to provide your passengers with a seamless, secure and efficient travel journey that is highly personalized.
Pricing
Find out about member type, eligibility for discounts, DNA pricing, and taxation
IATA Graduates
Apply for the Harvard ManageMentor© self-study program at a reduced graduate price
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