BSP and BSPLink Training for Travel Agents (classroom)



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Did you know that in the past 5 years, 33 participants from 6 countries have taken this course with IATA?

About the course

1.5-day (12 hours) workshop

IATA BSP and BSPLink Training for Travel Agents aviation training course

IATA’s BSP and BSPlink Workshop for Travel Agents workshop is designed for travel agents to learn more about local IATA Billing and Settlement Procedures (BSP) and Governance, and BSPlink functionalities. During the workshop, you will gain a deeper understanding of BSP processes and features, the Passenger Agency Program, program enhancements supporting BSP operations and BSPlink functionality. The workshop duration is flexible to meet your needs, based on your preferred selection of curriculum topics, delivered at your location of choice.

Download the Outline

Course code: TTTG-02

Workshop format


  • Participants should have prior knowledge of BSPlink functionalities and reporting procedures.
  • Recommended level is Entry-level and Intermediate.
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

In-house training

To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.

There are no scheduled classes at the moment

What you will learn

Upon completion of this workshop, you will be able to:

  • Define Billing and Settlement Procedures (BSP) processes and understand local financial criteria and requirements
  • Use common terms and decode abbreviations
  • Locate and interpret the reporting calendar and billing reports
  • Use the BSPlink tool and various BSPlink functions to manage in-office BSP operations
  • Manage refund applications
  • Investigate the status of BSP transactions and handle remittance procedures
  • Manage agency credit and debit memos
  • Minimize errors, adopting best practices in dealing with agents and on BSPlink
  • Use the IATA Customer Portal
  • Understand market monitoring

Course content

The key topics that are covered during this workshop include:

  • IATA Governance
  • Billing and Settlement Plan (BSP)
  • IATA BSP and BSP language
  • BSPlink functionalities
  • BSP standard traffic documents, Agency Debit Memo (ADM) and Agency Credit Memo (ACM) procedures
  • BSP Airline billing reports and procedures
  • BSP remittance and settlement procedures
  • BSP calendar, disputing and irregularity procedures
  • Market monitoring report and market performance information
  • Appropriate use of the IATA Customer Service Portal

Who should attend

This workshop is recommended for:

  • Travel agents and agency owners
  • Accountants, finance and back-office staff

Certificate awarded

An IATA Certificate of Participation is awarded to all workshop participants.

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