Cargo Sales and Key Account Management (classroom)

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CLASSROOM

Did you know that in the past 5 years, 15 participants from 3 countries have taken this course with IATA?

About the course

4-day (32 hours) classroom course

IATA Cargo Sales and Key Account Management aviation training course

Success in air cargo sales is the result of discipline, dedication and a good sales strategy! This unique 4-day course will provide you with a wide range of tools and techniques to develop a strategic sales plan in a competitive air cargo industry. Learn how to observe and monitor your market environment, understand what your customers are looking for and how to focus on the right solutions to help them. Following an in-class case study, you will learn how to benchmark a company’s sales plan to determine areas for improvement.

Download the Outline

Course code: TCGP-09

Course format

Prerequisites

  • Participants should have prior knowledge of air cargo business.
  • Recommended level is Intermediate and Advanced.
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

In-house training

To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.

There are no scheduled classes at the moment

What you will learn

Upon completion of this course you will be able to:

  • Maximize returns on your sales investments
  • Identify your customers’ needs and wishes
  • Know how to sell and establish long-term relationships
  • Forecast, plan and prospect effectively

Course content

The key topics that are covered during this course include:

  • Key forces affecting competition within the industry
  • Characteristics of key business markets
  • Customer relationship management
  • Developing prospects
  • Defining a sales strategy
  • The sales proposal
  • Contract management best practice

Activities

  • Case studies
  • Business simulation

Who should attend

This course is recommended for:

  • Sales executives and managers of airlines
  • General sales agents, air cargo agents, and consolidators
  • Customer service managers

Certificate awarded

An IATA Certificate is awarded upon successful completion of the course and final examination.

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