Change Management

3-day (16 hours) classroom course

Learn how to effectively lead and manage important organizational changes through proven methodology and experiential exercises.

Course code: GMC040VEEN03

Course format

• This classroom course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor.
• Student performance will be based on an assessment.

Prerequisites

• Participants are required to complete a questionnaire prior to the course describing their change project or issue, its impact and status.
• Recommended level is Entry-level and Intermediate.
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

• When you click the Register button, you will be directed to login to your Training Account.
• Register early and save up to 20% at our Training Centers! Please read the Terms and Conditions for the early bird discount.

To arrange in-house training for your company: Complete the in-house training request form or contact the salesperson in your region.

On completion of this course you will be able to:

• Develop a change strategy focusing on the people side of change
• Work with a simulation to identify key issues, create and implement a change plan
• Create buy-in and readiness for change
• Develop a personalized change leadership development plan
• Obtain coaching on your change leadership style and strategy

The key topics that are covered during this course include:

• Characteristics of effective change teams
• Personalized leadership assessment
• Coaching and personalized development plans
• Building a case for change
• Leveraging resistance to change

This course is recommended for:

• Directors
• Managers
• HR managers

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.