Did you know that in the past 5 years, 123 participants from 22 countries have taken this course with IATA?
EU air passenger protection rules can prove costly for airlines that are not familiar with the claim process, court case precedents, and other caveats. This course provides a clear overview and interpretation of the EU Regulation 261/2004 that will improve how you handle passenger claims when applicable. You will also gain insight into other EU air passenger protection rules for fare transparency, passengers with reduced mobility, as well as similar rules in other regions.
This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.
Course code: TALM-02
On completion of this course you will be able to:
The key topics that are covered during this course include:
This course is only available for:
An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.
An overview of the regulatory and legal regimes, as well as the international industry affairs applicable to all aspects of the aviation industry.
A comprehensive overview of the legal regimes applicable to all aspects of the aviation industry.