Crew Resource Management (CRM) for Instructors

Did you know that in the past 5 years, 157 participants from 40 countries have taken this course with IATA?

4-day (32 hours) classroom course

This hands-on train-the-trainer course is designed to help you enhance your Crew Resource Management (CRM) instruction by refining your teaching approach. You'll explore practical techniques for planning lessons, engaging adult learners, and assessing student performance in meaningful ways. Throughout the course, you'll have multiple opportunities to lead short training sessions and receive constructive, real-time feedback from both an experienced instructor and your peers. Whether you're new to training or looking to sharpen your skills, this course offers a supportive environment to grow as a confident and effective CRM educator.

Course code: SAC057VEEN02

Course format

• This classroom course provides 4 days (32 hours) of instruction delivered by an official IATA Instructor.
• Take this course at an IATA Training Center, Regional Training Partner, or on-demand as in-house training.
• Student performance will be based on an assessment.

Prerequisites

• Participants require minimum 2 years of operational training experience or a recognized Train-the-Trainer or Instructional Design certificate.
• Participants should have prior knowledge of
  Crew Resources Management or Human Factors.
• Recommended level is Intermediate and Advanced.
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

• When you click the Register button, you will be directed to log in to your Training Account.
• Register early and save up to 25% at our Training Centers! Please read the Terms and Conditions for the early bird discount.

In-house training

To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.

Upon completion of this course you will be able to:

• Explain what Crew Resource Management (CRM) is
• Apply the concepts of Competency-Based Training and observe Behavioural Markers
• Prepare a lesson plan
• Identify the needs of adult learners
• Apply different facilitation techniques
• Apply methodologies to provide effective feedback and conduct debriefing
• Deliver a CRM training session

The key topics that are covered during this course include:

• CRM definition, building blocks, history and regulations
• Competency-Based Training
• Lesson plan
• Adult learner characteristics and learning styles
• Facilitation techniques and training formats
• Debriefing and feedback

Activities

• Group discussions
• Interactive exercises
• Case studies
• Role-play
• Game-based simulations
• Behaviors observation
• Debriefing and feedback sessions
• Questionnaires
• Quizzes
• CRM Practical course delivery

This course is recommended for:

• CRM professionals
• Pilots and cabin crew
• Flight instructors
• Safety managers

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.