Foundation in Travel and Tourism Diploma

About

Acquire essential knowledge and skills to work in the travel and tourism industry and become an effective travel professional. Provide advice on flight, accommodation and tour products, and how to ensure travelers fulfill necessary travel requirements. Improve your customer service and sales skills in order to better advise travel customers about when and where to travel based on their needs. Learn to use a global distribution system to create and manage reservations.

Diploma code: DIPL22

What you will learn

By completing this diploma you will be able to:

  • Advise customers on passport and visa requirements, as well as on travel insurance options
  • Promote services and facilities available to airline passengers during their travel
  • Interpret standard industry codes to plan and reserve travel itineraries
  • Sell rail travel, car rental, hotel accommodation, cruises and pre-packaged tour products
  • Provide good customer service and retain customer loyalty
  • Use the Global Distribution System to make and maintain reservations and issue travel documents

Who should attend

  • Travel agents
  • Airline reservation agents
  • Tour operators
  • Call center agents

Download the Outline

Additional information

You may enrol in the Printed Textbook or eTextbook version of this course. Both versions require access to online modules. You will access these online modules and other study materials through your User Account in the IATA Learning Management System. In order to access the online training content, you need an Internet connection and the Google Chrome™ browser.

Requirements and registration

This is a single course diploma. Candidates must choose 1 of the Elective courses below.

A candidate must achieve a passing mark of 60% on any course exam. A special distinction is awarded to candidates that obtain a distinction in all, or all but one, of all exams and assignments that make up this Diploma.

Elective courses

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