1 course to be completed in 12 months
The diploma course includes the Electronic Booking Tool module, that simulates a Global Distribution System environment. A maximum of 45 hours are allowed for this component.
Acquire essential knowledge and skills to work in the travel and tourism industry and become an effective travel professional. Provide advice on flight, accommodation and tour products, and how to ensure travelers fulfill necessary travel requirements. Improve your customer service and sales skills in order to better advise travel customers about when and where to travel based on their needs. Learn to use a global distribution system to create and manage reservations.
Diploma code: DIPL-22
By completing this diploma, you will be able to:
- Advise customers on passport and visa requirements, as well as on travel insurance options
- Promote services and facilities available to airline passengers during their travel
- Interpret standard industry codes to plan and reserve travel itineraries
- Sell rail travel, car rental, hotel accommodation, cruises and pre-packaged tour products
- Provide good customer service and retain customer loyalty
- Use the Global Distribution System to make and maintain reservations and issue travel documents
Key topics
The key topics that are covered during this diploma include:
- The travel and tourism industry and the working environment for travel professionals
- Geography and industry codes
- Travel documents and the airline passenger experience
- Air transport products and services
- Rail, hotel, car rental, cruise and tour products
- Customer service principles
- Airfares and ticketing
- GDS system functionality
This diploma is recommended for:
- Travel agents
- Airline reservation agents
- Tour operators
- Call center agents
How to register
- This diploma program consists of 1 elective course of your choice, to be completed within 1 year.
- To begin working toward your diploma, go to the elective course page and register.
How to obtain your diploma
When you have completed the course, it will be added to your training history found under
My Training << Learn status << Completed. Your diploma will be awarded and made available for download from your training profile.
Self-study
My Training Account