Human Factors for Ground Operations - Fundamentals (partner-taught/self-study) - eLearning - English


Ground Operations is a service sector where turnaround teams play a key role in safety and on-time performance. Learn how to improve safety and effectiveness in your ground operations with these recommendations for reducing human error. This course is aligned with the requirements of AHM Chapter 11, module HF01.

Download the Outline

Course Code: TAPP-64

Group discounts
Considerable discounts are available for multiple purchases (30+ users) of this course. To simplify company-wide implementation, you can also host this e-learning course on your company’s Learning Management.
Please contact us for more information.

Course format

  • This self-study e-learning course requires approximately 75 minutes of study, to be completed within 6 months from the purchase date (enrollment validity).
  • After the enrollment validity expires, the users will not have access to the course content and will not be able to take the exam/assessment.
  • The recommended level for this course is Entry-level and Intermediate.
  • Student performance will be based on an exam/assessment. Please refer to the Exam/Assessment Information below for more details.

Registration information

Important: Please note that if you are purchasing courses for more than one person, you must create a User Account for each individual. Registration and payment must be done through each User Account. You cannot use one User Account to purchase courses for multiple individuals. However, you may pay for multiple individuals by one credit card or bank transfer through each individual’s User Account. If you pay by bank transfer, please attach a copy of the bank transfer issued by the sender’s bank to each individual’s order.


All locations
All availability
Course fee by user
USD 80

What you will learn

Upon completing this course you will have the skills to:

  • Recognize human behavior and errors
  • Discuss the limits of human capacity
  • Identify the main human factor issues in ground operations
  • Examine the influence of human factors in a team

Course content

The key topics that are covered during this course include:

  • Human factor basics
  • Human capacity
  • Main Issues in Ground Operations
  • Teamwork

Who should attend

This course is recommended for:

  • Ground handling agents
  • Airline and Terminal staff working at the airport

Certificate awarded

Upon successful completion of the exam/assessment, you will be awarded a Certificate that you can print for your records.

Exam/Assessment information

Please read the General Information on Self-study exams.

  • Assessment delivery method: Non-supervised online-based exam. Assessment can be taken at any time at your convenience.
  • Assessment format: Multiplechoice questions
  • Number of questions: 15
  • Time allowance: 45 minutes
  • Passing grade: 70% correct answers
  • Number of assessment attempts: 2

Important note: The exam/assessment should be accessed after you have completed the course module. Once you have started the assessment you can no longer access the course module.

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