Lean Six Sigma in Air Cargo Logistics

3-day (24 hours) classroom course

Quality consistency remains one of the biggest challenges in the air cargo supply chain. With multiple stakeholders each responsible for different parts of the process, issues such as delays, mishandling, documentation errors, and incorrect billing can easily arise. These disruptions affect operational efficiency and diminish overall customer confidence. IATA’s Lean Six Sigma in Air Cargo Logistics course equips you with a strong foundation in the Lean Six Sigma approach and its relevance to the air cargo and logistics environment. Through practical examples and hands-on learning, you will become familiar with key tools and problem-solving techniques used to identify inefficiencies and drive continuous improvement. The course also provides a step by step exploration of the DMAIC cycle (Define, Measure, Analyze, Improve, Control), enabling you to apply structured methods to streamline processes, reduce errors, and enhance service quality within your organization.

Course Code: CGC045VEEN02

Course format

• This classroom course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor.
• Take this course at an IATA Training Center, Regional Training Partner, or on-demand as in-house training.
• Student performance will be based on an assessment.

Prerequisites

• Recommended level is Intermediate.
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

• When you click the Register button, you will be directed to log in to your Training Account.
• Register early and save up to 25% at our Training Centers! Please read the Terms and Conditions for the early bird discount.

In-house training

To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.

Upon completing this course, you will be able to:

• Describe and apply the Lean Six Sigma methodology
• Adopt and apply the methodology to air cargo and logistics operations
• Use the DMAIC cycle to improve and reduce variation on operating processes
• Evaluate the effectiveness of the methodology on the operational nature of work
• Engage the organization into a culture of change

The key topics that are covered during this course include:

• Lean Six Sigma concept and history
• Benefits and best practices
• Change management and culture
• DMAIC cycle
• Process improvement

Activities

• Concept descriptions with examples
• Best practices from the industry
• Group exercises
• Group discussions
• Examination

This course is recommended for:

• Shippers
• Freight forwarders
• Cargo agents
• Handling agents
• Airlines

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on an assessment. A special distinction is awarded to participants obtaining a grade of 90% or higher.