One ID – Towards Contactless Passenger Processing (classroom)



You can also take this course online in a LIVE virtual classroom setting: Take a look at the LIVE VIRTUAL CLASSROOM schedule

About the course

3-day (24 hours) classroom course

IATA One ID - Towards Contactless Passenger Processing aviation training course

With passenger traffic projected to double by 2037, One ID seeks to leverage biometric technology and introduce a collaborative identity management solution that spans all passenger process steps and stakeholders in the end-to-end journey, from booking to arrival at destination and back; putting the passenger at the center. By implementing One ID’s end-to-end biometric passenger process, greater levels of security, seamlessness and efficiency can be achieved. This workshop delivers theoretical and practical knowledge on how to plan for a One ID-aligned passenger journey, for stakeholders who are embarking on One ID initiatives. You to grasp the One ID concept through participatory learning: requiring you to draw upon your professional knowledge and insight from your different roles/functions to examine how One ID can be integrated to address your operational needs. Through this workshop, you will learn how to design the transition from the current to the future One ID passenger processing.

Download the Outline

Course Code: TALG-96

Course format


  • Recommended level is Entry-level and Intermediate.
  • The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

In-house training

To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.

There are no scheduled classes at the moment

What you will learn

Upon completing this course you will be able to:

  • Articulate the One ID vision and identify how the various stakeholders are involved
  • Review your own passenger process and evaluate how One ID-aligned processes fit
  • Develop a high-level plan to map future “to-be” process
  • Explain benefits / gains, assess privacy considerations for implementation
  • Assess necessary supporting technologies

Course content

The key topics that are covered during this course include:

  • The passenger process today
  • Future Passenger process (One ID end vision)
  • Biometric recognition
  • Operational framework
  • Privacy by Design and by Default principles
  • Trusted Digital Identity
  • Identity Management Platform and key actors


  • Presentations and discussions
  • Case studies
  • Exercises (review their current process and the future one / identification of challenges, etc.)

Who should attend

This course is recommended for:

  • Aviation employees
  • Customer experience, innovation and technology managers (airlines, airports)
  • Border control in air travel or airport environment
  • Screening authorities

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on an assessment. A special distinction is awarded to participants obtaining a grade of 90% or higher.

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