Passenger Assessment and Travel Document Checks (Classroom, 3 days)

About

Passenger assessment and exception handling techniques to save your airline from costly delays and penalties. Based on the latest trends and industry best practices, this course provides tools to identify forged documents and potentially disruptive passengers.

This course is available at IATA Training Centers and Regional Training Partner locations, and on-demand as in-house training.

Course code: TAPP-34

Course format

• This classroom course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor.
• Student performance will be based on an assessment

Prerequisites

• Participants should have basic knowledge of passenger handling services
• Recommended level is Entry-level and Intermediate
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

• To attend a class scheduled at one of our training centers: Register early and save up to 20%! Please read the Terms for the early bird discount. The discount will be calculated at the time of payment.
• To arrange in-house training for your company: Complete the in-house training request form or contact the salesperson in your region.

What you will learn

On completion of this course you will be able to:

• Identify multiple document types and their security features
• Apply control and assessment techniques to your operations
• Understand the drivers behind document forgery and measure its impact on operations
• Measure your performance based on current industry best practices and future trends

Course content

• Identity documentation – international standards
• Document security features
• Fake/stolen documents – issues and drivers, uses and applications
• Documentation control: tools, equipment and available resources
• TIMATIC uses and features
• Passenger assessment
• Risk assessment
• Role and responsibilities of Airline Liaison Officers (ALO)
• Exception handling and customer service
• Denial of boarding
• Future industry directions

Supporting materials

• Course participants receive a free copy of the IATA Guide to Facilitation.

Who should attend

This course is recommended for:

• Operations staff from airlines and ground service providers
• Airline staff working at an airport
• Passenger handling agents and supervisors
• Airport terminal staff

Certificate awarded

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.