Passenger Assessment and Travel Document Checks

3-day (24 hours) classroom course

Passenger assessment and exception handling techniques to save your airline from costly delays and penalties. Based on the latest trends and industry best practices, this course provides tools to identify forged documents and potentially disruptive passengers.

Course code: GOC027VEEN01

Course format

• This classroom course provides 3 days (24 hours) of instruction delivered by an official IATA Instructor.
• Take this course at an IATA Training Center, Regional Training Partner, or on-demand as in-house training.
• Student performance will be based on an assessment.

Prerequisites

• Participants should have basic knowledge of passenger handling services.
• Recommended level is Entry-level and Intermediate.
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

• When you click the Register button, you will be directed to log in to your Training Account.
• Register early and save up to 25% at our Training Centers! Please read the Terms and Conditions for the early bird discount.

In-house training

To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.

On completion of this course, you will be able to:

• Identify multiple document types and their security features
• Apply control and assessment techniques to your operations
• Understand the drivers behind document forgery and measure its impact on operations
• Measure your performance based on current industry best practices and future trends

The key topics that are covered during this course include:

• Identity documentation – international standards
• Document security features
• Fake/stolen documents – issues and drivers, uses and applications
• Documentation control: tools, equipment and available resources
• TIMATIC uses and features
• Passenger assessment
• Risk assessment
• Role and responsibilities of Airline Liaison Officers (ALO)
• Exception handling and customer service
• Denial of boarding
• Future industry directions

Supporting materials

• Course participants receive a free copy of the IATA Guide to Facilitation.

This course is recommended for:

• Operations staff from airlines and ground service providers
• Airline staff working at an airport
• Passenger handling agents and supervisors
• Airport terminal staff

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participants obtaining a grade of 90% or higher.