Root Cause Analysis

5-day (40 hours) classroom course

Learn the Root Cause Analysis (RCA) techniques that are essential for compliance with ICAO and EASA Safety Management System (SMS) requirements and conformity with IATA’s IOSA and ISAGO audit programs. RCA methods are crucial in the investigation of near-misses, accidents and incidents and in preventing recurrent audit non-conformities. This course provides detailed instruction on problem-solving and corrective action plan processes you can immediately apply within your organization to start making improvements to your operational performance.

Course code: SAC036VEEN02

Course format

• This classroom course provides 5 days (40 hours) of instruction delivered by an official IATA Instructor.
• Take this course at an IATA Training Center, Regional Training Partner, or on-demand as in-house training.
• Student performance will be based on an assessment.

Prerequisites

• Participants should have prior knowledge of Operational Safety.
• Recommended level is Intermediate.
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

• When you click the Register button, you will be directed to log in to your Training Account.
• Register early and save up to 25% at our Training Centers! Please read the Terms and Conditions for the early bird discount.

In-house training

To arrange in-house training for your company, please complete the in-house training request form or contact the Training Specialist in your region.

On completion of this course you will be able to:

• Summarize the problem definition process
• Identify when to use which type of tools for problem definition
• Describe the principles of root cause analysis
• Summarize the root cause requirements and guidance under ICAO, FAA, Transport Canada, EASA, and IATA
• Determine the root cause(s)
• Describe the key concepts of a corrective action plan
• Describe the corrective action process
• Describe the requirements to complete an IOSA corrective action record

The key topics that are covered during this course include:

• International requirements: ICAO-SMS framework, EASA, FAA, Transport Canada, IATA
• Common root cause analysis errors
• Problem-solving process
  • Defining the problem
  • Problem definition tools
  • Problem cause data collection tools
  • Root cause analysis cycle
• Root cause identification tools
  • Five “why’s”
  • Cause and effect diagram (fishbone diagram)
  • Fault tree analysis
• Key steps to conducting an effective root cause analysis
• Corrective action
  • Corrective action plan development
  • Corrective action plan follow-up
• IOSA Corrective Action Record requirements

Activities

• Interactive exercises
• Case studies
• Final assessment

This course is recommended for:

• Airline and ground service providers
• Safety and quality managers
• Operations supervisors and personnel
• Occurrence investigators

An IATA Certificate of Completion is awarded to participants obtaining a grade of 70% or higher on all exercises and exams. A special distinction is awarded to participant obtaining a grade of 90% or higher.