Travel Document and Entry Requirement Checks (e-learning)

About the course

2-hour e-learning course

Passenger and travel document check assessment skills are essential for Passenger Agents, as all passengers must carry and present the documents prescribed by the countries of transit and destination.

Abuse of Entry Regulations and Identity are linked to illegal immigration and other crime, including terrorism therefore, Governments require these controls to monitor entry into their jurisdiction and consequently, introduce penalties on airlines carrying inadequately documented passengers.

Airlines and ground handlers can be saved from costly delays and penalties by ensuring that their employees are adequately trained to recognize impersonation or counterfeit or forged travel documents. Based on the latest trends and industry best practices, this course provides tools to identify forged documents and potentially disruptive passengers.

Course Code: TAPP-62

Group discounts
Considerable discounts are available for multiple purchases (30+ users) of this course. To simplify company-wide implementation, you can also host this e-learning course on your company’s Learning Management.
Please contact us for more information.

This course can be purchased at a discount as part of the Passenger Agent Essentials Bundle

Course format

• This self-study e-learning course requires approximately 2 hours of study, to be completed within 6 months from the purchase date (enrollment validity).
• After the enrollment validity expires, the users will not have access to the course content and will not be able to take the exam/assessment.
• The recommended level for this course is Entry-level and Intermediate.
• Student performance will be based on an examination. Please refer to the Exam Information below for more details.

Registration information

• When you click to purchase the e-learning course, you will be directed to log in to your Training Account.

Important: Please note that if you are purchasing courses for more than one person, you must create a User Account for each individual. Registration and payment must be done through each User Account. You cannot use one User Account to purchase courses for multiple individuals. However, you may pay for multiple individuals by one credit card or bank transfer through each individual’s User Account. If you pay by bank transfer, please attach a copy of the bank transfer issued by the sender’s bank to each individual’s order.

What you will learn

Upon completing this course you will have the skills to:

• Recognize critical aviation security and illegal immigration dimension in documentation control
• Observe the drivers behind document forgery and measure their impact on operations
• Outline multiple document types and their security features
• Apply control and assessment techniques during check-in and boarding
• Apply Level-1 control and assessment techniques during the departure process
• Examine entry visa, health and vaccination requirements

Course content

• Types of travel documents and historical information
• Key drivers behind the misuse and attempts of unauthorised entry
• The risk for aviation industry
• Level 1 Checks for passenger agents
• Visa, health and other entry requirements

Who should attend

This course is recommended for:

• Passenger handling agents
• Airline and Terminal staff working at the airport

Certificate awarded

Upon successful completion of the exam/assessment, you will be awarded a Certificate that you can print for your records.

Exam/Assessment information

Please read the General Information on Self-study exams.

• Delivery method: Unsupervised online-based exam. Assessment can be taken at any time at your convenience.
• Format: 10 multiple-choice questions
• Time allowance: 45 minutes
• Passing grade: 70% correct answers
• Distinction: 90% correct answers
• Number of exam/assessment attempts: 2

Important note: The exam/assessment should be accessed after you have completed the course module. Once you have started the assessment you can no longer access the course module.