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Following the COVID-19 pandemic, airline management is entering a brave new world.

IATA’s e-learning and LIVE virtual classroom courses will equip you with the necessary skills to help your organization adapt to the new normal.

Whether it is managing finances to improve resilience, establishing a new competitive strategy or understanding the ever-changing regulatory environment, our courses are the ideal preparation for aviation’s new normal.

Search below for a course in your chosen area.

LIVE Virtual Classroom courses

Airline Business Diversification: Generating Ancillary Revenues

Airline Business Diversification: Generating Ancillary Revenues

Airline ancillary revenues are generated through direct or indirect sales to passengers as a part of the travel experience, through a la carte features, commission-based products, frequent flier programs, and advertising sold by the airline.
Airline Business Foundations with Management Game

Airline Business Foundations with Management Game

A 360-degree view of the aviation industry. Using a mixture of modules on different aviation topics, discussions and an airline video game will allow you to create and manage your own airline!
Airline Business Models and Competitive Strategies

Airline Business Models and Competitive Strategies - virtual simulation program

Improve and test your management skills and strategic thinking. Run your own airline and decide on the network, fleet, schedule, marketing and revenue management whilst competing with other airlines.
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Airline Commercial Management for Operations Professionals

Tailored to meet the needs of individuals working in airline operations and those who are new to the aviation industry and wish to understand how commercial decisions affect airline operations.
Airline Leading Practices and Cost Reduction Strategies

Airline Cost-efficiency Practices & Value-add Strategies

In a crisis, airlines are required to be creative in generating more revenues, driving cost down or do more with the same costs. Hence improving the cash flow and bottom line. Learn how to continuously improve your airline.
Airline Management of Low-Cost Carriers: How to make this model successful

Airline Management of Low-Cost Carriers: How to make this model successful

Learn how to evaluate markets and assess their readiness and capacity for the entry of a new LCC, how to manage route seasonality, pricing, distribution models and regional specificities.
Airport Slots and Coordination

Airport Slots and Coordination

Learn how to apply the standard communication procedures from IATA's Standard Schedules Information Manual (SSIM) to messages between airlines and slot coordinators.
Airport Slot Coordination: Policy and Implementation

Airport Slots Coordination: Policy and Regulation

Gain a balanced understanding of airport infrastructure challenges and the principles developed to meet consumer demand in a fair, transparent, and neutral way while promoting the most efficient use of scarce airport capacity.
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Air Transport Economics

You will gain an understanding of how analytical tools and frameworks can be incorporated into business and strategic planning. By the end of the course you will be able to identify key air transport system components and their related economic drivers.
Air Transport Statistics

Air Transport Statistics

Learn how to recognize the difference between the data gathered by different international organizations such as ICAO, IATA and ACI, which you will be able to leverage to give your organization a competitive edge.
Aviation Fuel Management Essentials

Aviation Fuel Management Essentials

Jet fuel is one of the largest costs in airline expenditure, therefore an important component in the management of an airline. Learn about the technical aspects of jet fuel so that you can monitor the quality and specifications of the fuel.
Baggage Claims and Proration

Baggage Claims and Proration Essentials

When a bag is mishandled then the cost to recover that bag is shared between airlines. There are certain rules and process that airlines have to follow, including recently updated IATA Resolution and new profiles.
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Building an Effective Business Case in Aviation

The fundamental concepts and most valuable strategies for creating a successful business case.
Deregulation and Open Skies, Alliances, Equity Partnerships and Strategic Partnerships

Deregulation, Alliances & Partnerships in a Post COVID-19 World

Gain the skills and common practices that will enable you to build, analyze and implement effective cooperative strategies in the post COVID-19 air transport industry.
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Frequent Flyer Programs (FFPs), Customer Loyalty Management with Fraud Prevention

Advanced, in-depth knowledge of Frequent Flyer Programs (FFPs), Customer Experience, Loyalty Management strategies, Fraud Management, skills, development tools and latest trends.
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Managing Airline Scheduling Challenges

Gain in-depth understanding of the most common constraints and challenges in airline scheduling. The course focuses on the key aspects of airline scheduling and most common challenges faced by the scheduling managers.
Network, Fleet and Schedule Planning

Network, Fleet and Schedule Planning in Times of Crises

Expand your planning and management skills and better understand the different processes and interactions required to be profitable or deal with market fluctuations.
One ID – Towards Contactless Passenger Processing

One ID - Towards Contactless Passenger Processing

One ID seeks to leverage biometric technology and introduce a collaborative identity management solution that spans all passenger process steps and stakeholders in the end-to-end journey, from booking to arrival at destination and back.
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Principles of Airline Retailing: Key trends in airline distribution changes

Improve your understanding of the latest trends and opportunities in airline distribution and apply it towards shaping your own commercial strategy, particularly from the retailing and digitization focus.
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Recurrent Aviation Security Training

Whether you work at an airport, warehouse or in the air, this course will ensure you stay current with recent incidents, regulations and technology trends.
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Revenue Management for Practitioners with simulation

Gain a competitive advantage with this advanced course on airline revenue management (RM) concepts, and validate your learning using our sophisticated airline management revenue simulator.
Revenue Management and Pricing with simulation

Revenue Management in Time of Crises

Explore the fundamentals and principles of airline revenue management (RM) and validate your learning using our sophisticated airline revenue management simulator.
Route Forecasting and Development

Route Evaluation and Forecasting

Explaining the main industry practices for route evaluation and forecasting to help you assess the performance of your airline’s network and analyze the profitability of new routes or changes to the existing network.
SGHA-SLA and Effective Negotiation Behaviors

SGHA and SLA Essentials

Gain a comprehensive overview of the effect and management of Human Factors in aviation, which can also be applied to safety investigation activities.
Tax Planning and Compliance for International Airline Professionals

Tax Planning and Compliance for International Airline Professionals

Learn about the different tax systems, the various tax treaty conventions, and the related database and software relevant to taxation in the aviation industry.

E-Learning courses

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Accessible Travel - Ask First

Bulk purchase only | It is therefore important, as well as a legal requirement, that we all recognize when someone may require assistance and that we provide the same high level of customer service to all.
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Airline Customer Service Fundamentals

Designed to upskill and introduce new skills for existing frontline airline staff and benefit new entrants to deliver on business objectives to meet the increased expectations of airline customers.