Safety & Quality Management Digital Training

Train with IATA for the latest best practices and regulatory requirements in Aviation Safety & Quality Management. Safety is IATA’s top priority – we are committed to promoting safer environments in aviation by transferring knowledge and best practices through our safety experts.

While conventional classroom training isn’t currently possible, we’re now launching virtual classroom and e-learning courses to help you stay compliant with regulatory requirements and cultivate your technical, operational and management skills.

Diplomas

Aviation Safety Fundamentals Diploma

Providing you with a basic understanding of the general principles and concepts of safety to help you develop a ‘safety conscience’. With this new knowledge, you will feel more confident about discussing the role of safety in aviation, as well as ensuring you are ready to take your first steps in a safety career.

LIVE Virtual Classroom courses

You will enjoy the same content, discussions with instructors and classmates, group work and break-out sessions, all from the comfort and freedom of your own home.

Airline Safety Investigation

Airline Safety Investigation

For airline staff members to learn how to participate in an aircraft accident and serious incident investigation, in accordance with ICAO Annex 13 Standards.

Aviation Internal Auditor

Aviation Internal Auditor

Breakdown the stages of auditing: the audit scope, objectives, follow-up and closing; and practice techniques that deliver objective, measurable results.

Aviation Lead Auditor

Aviation Lead Auditor

Further developing your audit management and team leadership skills to become a lead auditor.

Crew Resource Management for Instructors (CRMI)

Crew Resource Management for Instructors

Practice teaching techniques to make your crew resource management (CRM) training effective and motivating.

Crew Resource Management (CRM) Implementation

Crew Resource Management (CRM) Implementation

Examine the complex threat and error environments common to today’s workplace, providing best practices to increase flight safety.

Document Control Systems

Document Control Systems

This hands-on course gives you a test environment to build your own document control procedures, including: process mapping, referencing and amendments.

Emergency Planning and Response for Airlines

Emergency Planning and Response for Airlines

Review training methods that will help you deliver ERP exercises, and rally support from involved parties.

Flight Data Analysis for Airlines

Flight Data Analysis for Airlines

Learn the regulations and industry standards that govern FDA and how to comfortably run such a program in your organization.

Introduction to Flight Operations Management

Introduction to Flight Operations Management

Gain fundamental knowledge about aviation operations that ab initio learners will need to succeed as flight operations officers.

IOSA Airline Auditor Training

IOSA Airline Auditor

Meet the requirements of the IOSA Standard and Recommended Practice (ISARP) ORG 3.4.13.

IOSA Airline Auditor – Aircraft Engineering and Maintenance (MNT) Discipline

IOSA Airline Auditor – Aircraft Engineering and Maintenance (MNT) Discipline

This training focuses on the IOSA discipline - Aircraft Engineering and Maintenance (MNT), which ensures you will be equipped with the knowledge and skills to perform internal audits using the IOSA MNT checklist.

IOSA Airline Auditor – Flight Operations (FLT) Discipline

IOSA Airline Auditor – Flight Operations (FLT) Discipline

Interpret IOSA Standards and Recommended Practices (ISARPs) and get to know challenges you may encounter when conducting internal assessments against Flight Operations ISARPs.

IOSA Airline Auditor - GRH, CGO and SEC Disciplines

IOSA Airline Auditor - GRH, CGO and SEC Disciplines

Focussing on the IOSA disciplines of Ground Handling Operations (GRH), Cargo Operations (CGO) and Security Management (SEC) to ensure you will be equipped with the knowledge and skills to perform internal audits using the IOSA GHR, CGO and SEC checklists.

IOSA Airline Auditor – Operational Control and Flight Dispatch (DSP) Discipline

IOSA Airline Auditor – Operational Control and Flight Dispatch (DSP) Discipline

Learn how to interpret IOSA Standards and Recommended Practices (ISARPs) and find out about the challenges you may encounter when conducting internal assessments against DSP ISARPs.

IOSA Remote Oversight Procedures & Best Practices

Learn about the tools, processes and best practices you will need to conduct an effective remote or blended “hybrid oversight” to drive continuous improvement within your organization.

ISAGO for Auditors

ISAGO for Auditors

This course covers the audit process specific to ISAGO, and over 4 days you will gain full knowledge on ISAGO audit procedures, ISAGO auditor objectives and methodology.

ISAGO for Ground Service Providers

Supporting organizations to maximize the benefits of the ISAGO Program and prepare for a successful audit. Apply the ISAGO standards and recommended practices as per the IATA Ground Operations Standards Manual (GOSM)

Quality Management (QMS) for Airlines

Quality Management Systems (QMS) for Airlines

QMS lay the framework for consistent performance throughout an airline’s activities. Focused on QMS components and objectives that you can establish within your operations.

Risk Management Implementation

Risk Management Implementation

An intensive hands-on course which will enable you to confidently identify and manage risks at the organization, department or station level.

Root Cause Analysis

Root Cause Analysis

Problem-solving and corrective action plan processes you can immediately apply within your organization to start making improvements to your operational performance.

Safety Management Simulation

IATA’s Safety Management Simulation is a collaborative, multi-player simulation exercise that will immerse you in a realistic, risk-free airline operating environment where you will conduct a safety risk assessment.

Safety Management Systems (SMS) Effectiveness

Safety Management Systems (SMS) Effectiveness

You will be given step-by-step guidance to assess the effectiveness and efficiency of the processes and activities implemented under the SMS to manage safety risk and be equipped with the knowledge to assess whether your airline’s SMS is really working, in a manner commensurate to the resources invested.

Safety Management Systems (SMS) for Airlines

Safety Management Systems (SMS) for Airlines

As the implementation of SMS is mandatory for airline international operations, the airline community has developed considerable experience and 'lessons learned' regarding both SMS implementation and operation.

Sistemas de Gestión de Seguridad (SMS) para Aerolíneas

Sistemas de Gestión de Seguridad (SMS) para Aerolíneas

Este curso, por lo tanto, refleja los progresos realizados en materia de conocimientos prácticos de SMS, así como el desarrollo conceptual desde 2006 resultantes tanto de experiencias compartidas de la industria.

Safety Risk Management (SRM) with Simulation

Learn why it is important to conduct a safety risk assessment. Three days of instruction in the classroom are followed by 2 days of exercises using IATA's Safety simulation tool.

Safety Management System (SMS) for ANS Providers

Safety Management System (SMS) for ANS Providers

This course is designed to build upon an existing core level of knowledge in SMS and to advance your learning with a detailed understanding of how an SMS should be implemented and maintained within an Air Traffic Management environment.

Safety Management System (SMS) for Ground Operations

Safety Management System (SMS) for Ground Operations

Learn how to manage risks in ground operations through proactive risk assessment, mapping and mitigation actions.

Safety Management Systems (SMS) for Maintenance and Repair Operations

This course reflects the progress on Safety Management System (SMS) practical knowledge as well as conceptual thinking since 2006, both resulting from shared industry experiences.

Safety Management Systems (SMS) - Implementation and Control

Implement a successful SMS in your airline with the latest tools and processes. Learn how to take a proactive approach to risk management and promote an ongoing safety culture within your organization.

Safety Management System (SMS) Recurrent

Safety Management Systems (SMS) Recurrent

Stay abreast with the latest SMS developments and practices. Interpret operational risk profiles, set safety recommendations and strategies to improve the overall effectiveness of the management review process.

Safety Management Systems (SMS) - Train the Trainer

Safety Management Systems (SMS) - Train the Trainer

Learn how to train to improve performance, introduce safer operations, and reduce costs in your airline while ensuring compliance with ICAO SMS requirements.

Safety Performance Indicators

Safety Performance Indicators

Learn the foundations of Safety Performance Indicators (SPIs), how to practically develop them, as well as gain knowledge on the integration of safety objectives, SPIs and safety performance targets into an acceptable level of safety performance (ALoSP).

Safety Risk Management

Safety Risk Management

Safety risk management is a key component of a successful airline safety management system, required to assess the risks associated with identified hazards, and to implement effective mitigation actions.

e-Learning courses

eLearning is an effective, efficient, and flexible way to prepare for tomorrow, on your own time, from wherever you please.

Fatigue Management Fundamentals

Fatigue Management Fundamentals

Learn how to analyze and mitigate fatigue to reduce the exposure to accidents and manage your operations in relation to fatigue risk.

Flight Data Analysis Fundamentals

Flight Data Analysis Fundamentals

Learn about the regulations and industry standards that govern FDA, the key concepts and terminologies in FDA, and discover the technology that is required to record, share and analyze flight data.

Global Reporting Format for Runway Surface Conditions – Introduction

Global Reporting Format for Runway Surface Conditions – Introduction

Get to know fundamental changes in the new reporting system related to the introduction of Runway Condition Code (RWYCC).

Quality Management Systems (QMS) Fundamentals

Quality Management Systems (QMS) Fundamentals

This course will provide you with the fundamental knowledge needed to work with Quality Management Systems (QMS).

Safety Management Systems Fundamentals

Providing entrants to the aviation industry, including service providers, and airline frontline personnel, with an overview and understanding of the key principles and concepts associated with Safety Management Systems (SMS).

Safety Management Systems (SMS) Regulatory Workshop

A managerial workshop to assist with understanding the requirements of ICAO/EASA Safety Management Systems.

ISAGO courses

ISAGO AGM GOSM – Aircraft Ground Movement

2-hour e-learning course | Learn how to define AGM’s specific scope and describe the ground operation procedures. Define the scope of the GSP’s operations, and define the timeline of an audit in the target discipline.

ISAGO CGM GOSM – Basics of Cargo and Mail handling

2-hour e-learning course | Learn how to define the scope and key terms in the CGM discipline, define the scope of the GSP’s operations, and identify the required tools to perform an audit.

ISAGO Documentation and Training GOSM

2-hour e-learning course | Learn how to define key terms in the documentation and training from ORM sections 3 & 4 and LOD, PAB, HDL, AGM, CGM sections 3 & 4 of each discipline.

ISAGO for Auditors

ISAGO for Auditors

5-day LIVE virtual classroom course, plus 7 e-learning courses | This course covers the audit process specific to ISAGO, and you will gain full knowledge on ISAGO audit procedures, ISAGO auditor objectives and methodology.

ISAGO for Ground Service Providers

3-day LIVE virtual classroom course | Supporting organizations to maximize the benefits of the ISAGO Program and prepare for a successful audit. Apply the ISAGO standards and recommended practices as per the IATA Ground Operations Standards Manual (GOSM).

ISAGO HDL GOSM – Aircraft handling and loading

2-hour e-learning course | Learn how to define the scope and key terms of the HDL discipline, define the scope of the GSP’s operations, and identify the required tools to perform an audit.

ISAGO Induction

2-hour e-learning course | Learn how to define the scope and fundamental elements of the IATA Safety Audit for Ground Operations (ISAGO) program.

ISAGO LOD GOSM - Load Control

2-hour e-learning course | Learn how to define the scope and describe the operations processes of LOD, define the scope of the GSP’s operations, and the timeline of an audit, while identifying the required tools to help you perform it.

ISAGO PAB GOSM – Passenger and Baggage

2-hour e-learning course | Learn how to define the scope and key terms of the PAB discipline, define the scope of the GSP’s operations, and identify the required tools to perform an audit.

IOSA courses

IOSA Airline Auditor Training

IOSA Airline Auditor

Meet the requirements of the IOSA Standard and Recommended Practice (ISARP) ORG 3.4.13.

IOSA Airline Auditor – Refresher

Meet the continuing training requirements of the IOSA Standard and Recommended Practice (ISARP) ORG 3.4.13 (ISM 14) & 2.1.9 (ISM 15).

IOSA Airline Auditor – Aircraft Engineering and Maintenance (MNT) Discipline

IOSA Airline Auditor – Aircraft Engineering and Maintenance (MNT) Discipline

This training focuses on the IOSA discipline - Aircraft Engineering and Maintenance (MNT), which ensures you will be equipped with the knowledge and skills to perform internal audits using the IOSA MNT checklist.

IOSA Airline Auditor – Flight Operations (FLT) Discipline

IOSA Airline Auditor – Flight Operations (FLT) Discipline

Interpret IOSA Standards and Recommended Practices (ISARPs) and get to know challenges you may encounter when conducting internal assessments against Flight Operations ISARPs.

IOSA Airline Auditor - GRH, CGO and SEC Disciplines

IOSA Airline Auditor - GRH, CGO and SEC Disciplines

Focussing on the IOSA disciplines of Ground Handling Operations (GRH), Cargo Operations (CGO) and Security Management (SEC) to ensure you will be equipped with the knowledge and skills to perform internal audits using the IOSA GHR, CGO and SEC checklists.

IOSA Airline Auditor – Operational Control and Flight Dispatch (DSP) Discipline

IOSA Airline Auditor – Operational Control and Flight Dispatch (DSP) Discipline

Learn how to interpret IOSA Standards and Recommended Practices (ISARPs) and find out about the challenges you may encounter when conducting internal assessments against DSP ISARPs.

IOSA Remote Oversight Procedures & Best Practices

Learn about the tools, processes and best practices you will need to conduct an effective remote or blended “hybrid oversight” to drive continuous improvement within your organization.