Quality Management Systems (QMS) Fundamentals

1.5-hour e-learning course

This course will provide you with the fundamental knowledge needed to work with Quality Management Systems (QMS). It is designed to equip you with the basic knowledge on quality, QMS, ISO and the latest trends in integrated management systems. You will develop the necessary know-how and confidence required to help your organization build or improve their QMS and thereby increase the organization’s ability to identify, measure, control and improve its effectiveness.

Course Code: SAC003ELEN01

Group discounts
Considerable discounts are available for multiple purchases (30+ users) of this course.
To simplify company-wide implementation, you can also host this e-learning course on your company’s Learning Management. Please contact us for more information.

Course format

• This self-study e-learning course requires approximately 1.5 hours of study, to be completed within 6 months from the purchase date (enrollment validity).
• After the enrollment validity expires, the users will not have access to the course content and will not be able to take the assessment.
• The recommended level for this course is Entry-level.
• Student performance will be based on an assessment. Please refer to the Assessment Information below for more details.

Registration information

• Please refer to our payment methods and applicable taxes.
• When you click to purchase the course, you will be directed to log in to your Training Profile through our Customer Portal.
• Are you purchasing the course for several people at once? Please find out how on our Payment page.

Upon completing this course, you will have the skills to:

• Outline the evolution of quality and the ISO 9000 Quality Management Standards
• Summarize the plan-do-check-act (PDCA) methodology
• Relate the 7 Principles of Quality Management to actionable behaviors
• Highlight IATA’s common approach to quality assurance in IOSA, ISAGO and ISSA
• Explain the concept of Just Culture

The key topics that are covered during this course include:

• The evolution of quality and ISO
• Quality management methodologies
• Structure and content of an ISO-compliant Quality Assurance program
• IATA’s approach to quality using IOSA, ISAGO, and ISSA
• Just Culture

This course is recommended for:

• Entry-level practitioners in quality and audits

Upon successful completion of the assessment, you will be granted an Award that you can print for your records.

Assessment information

Please read the General Information on Self-study exams.

• Method: Unsupervised online exam The exam/assessment can be taken at any time at your convenience.
• Format: 20 multiple-choice questions
• Time allowance: 75 minutes
• Passing grade: 70% correct answers
• Number of assessment attempts: 2

Important note: The assessment should be accessed after you have completed the course module. Once you have started the assessment you can no longer access the course module.