OERS exams are taken online using a personal computer in a remotely supervised environment. You will need access to a computer with webcam and microphone, as well as reliable internet connectivity. Please check the system requirements below and read the user guide before booking your exam. Exams are available throughout the year with registration on a first-come, first-served basis. Please note there is limited space at each exam session. For more information please see the Exam Schedule.
You will receive the results of your online exams immediately after completing your exam.
- IATA Training does not provide scores for exams. You will receive your result as a Pass, Pass with Distinction or Fail.
- A distinction can only be obtained if you achieve the required minimum score on your first exam attempt.
- Certificates and diplomas will be provided to individual students and to ATCs for ATC students, approximately 4 to 6 weeks after the exam results have been published. Individual students who write online exams with remote supervision will receive their certificates and diplomas directly from IATA Training, approximately 4 to 6 weeks after they write their exams.
You will be recorded during your exam and the recording will be kept for 1 month. The recording is for quality assurance purposes only and IATA will not distribute, share or commercialize the recording in any way.
If you don't follow the steps below, including the troubleshooting steps for technical difficulties (Appendix A), you will not be given any consideration with regard to exam re-takes. If you are late for your examination, you will not be given any consideration for exam re-takes under any circumstances.
Open book exams
- If you have purchased an e-book course version, you are responsible to bring printed pages of the study material.
- You are allowed to make notes in your study material.
- You are not allowed to add any additional pages to your study material.
If you have signed up through one of our Authorized Training Centers (ATCs), please contact your ATC for any questions you might have.
Be prepared! Things to do before the day of your exam
Materials to review
- Download or print a copy of this user guide. Please always refer to the latest version of the Online Exam with Remote Supervision (OERS) User Guide.
- Read and familiarize yourself with the latest IATA Training Academic Integrity Policy.
- Review the list of allowable materials in Appendix C and prepare your materials ahead of time.
- Review the ID requirements in Appendix B. Passports are recommended for a quicker and smoother authentication process.
Your IATA Training account
- Ensure you are registered for your exam, and review the date and time of your exam before the registration deadline:
Exam Grants: https://training.iata.org/grants
Exam Calendar: www.iata.org/training-exams
- Attempt the Tutorial Exam to ensure that you are comfortable with the platform.
- Practice “Part 1 – Before the start of your exam: Connect to your IATA Training account” of the user guide.
- Update your details: Please update your full address, including the postal code in your IATA Customer Portal Profile. Please also ensure that your name is spelled in Roman characters as displayed in your Passport or Government ID and that your birthdate is correctly formatted. To update your name or birthdate, please log a case through the IATA Customer Portal and provide a scanned copy of your Passport or Government ID.
- Confirm that you are able to log in to your IATA account; keep your username and password in a safe location, readily available on the day of the exam. Passwords can be reset here: https://training.iata.org/password/forgot
Technical requirements and checks
- Download and install Guardian Browser on your personal computer. There is no need to sign in or create an account at this stage, as it will automatically be taken care of on the day of the exam.
- Microsoft Windows users: You must have a licensed Microsoft Windows Operating system. You can check and activate your license online.
- Chromebook and Lenovo OS are not supported by ProctorU.
- Confirm your computer passes the Automated System Check-in Appendix D of the OERS User Guide
- Test your microphone and webcam using a program like Skype. Your ID can easily be seen & read by holding it up in front of the webcam, and you can clearly be heard through your microphone.
- If you are using a work computer or a computer with restricted access, ensure that you can install third-party software. During the connection process, you will be required to install “Logmein Rescue” software which will put you in contact with your proctor.
- Test your internet connection speed using a service such as speedtest.net, and confirm that you have at least 3Mbps of upload & download speed. Any speed lower than 3Mbps may cause the connections to be too slow to ensure a constant stable connection with your computer. Ensure to test your connection at a time similar to when you will take your examination, so that you may test it against similar traffic conditions that you may encounter on the day of your exam.
What to do on the day of your exam
Before your examination starts, ensure the following:
- Log in to your IATA Training Account at least 15 minutes before your exam starts. This will ensure you have enough time to troubleshoot any issues and seek help if required.
- Make sure you have access to a telephone that will allow you to contact ProctorU in case you are experiencing connectivity issues: +1 (855) 772-8678 (toll-free).
- You have completed the Automated System Check in Appendix D of the OERS User Guide once again to make sure that your system is up to date. For other technical requirements (including ports) visit ProctorU’s website.
- You are connected to the internet through a stable connection (wired connections are better than wireless/Wi-Fi connections).
- You have a copy of the OERS User Guide to help you connect to your supervisor.
- You have completed Part 1 of the user guide and waiting to start Part 2.
- You have a government-issued photo I.D. with your full name and date of birth. A Passport is highly preferred and recommended to facilitate the process. Refer to Appendix B regarding the ID Requirements.
- You are only connected to a single monitor; any secondary monitors must be disconnected and stored away from the desk before the start of the examination.
- You are not wearing a watch, and you have a mirror or a reflective surface to show the proctor your monitor. This can include a mobile phone with a front-facing camera or an external USB camera.
- You are going to take your exam on a hard surface, such as a desk (beds or couches are not allowed), and your desk is completely cleared of all material (phones, tablets, scrap papers, etc.), except for the allowable material outlined in Appendix C for the course you are taking an examination for.
- You are not going to take the exam in a public place (internet café, cafeteria….), or in a room where a clear glass wall or a security camera would allow someone else to view the computer screen.
- You are not allowed to take any breaks (including bathroom breaks) during the exam session.
- Your face must always be visible to the proctor during the exam.
- Your “Launch Exam” button will only appear at your exact start time. If you are early, “Refresh /Reload” your browser at your exam start time.
If you are experiencing issues, it is important to immediately contact ProctorU for support. Remember that you only have 15 minutes to connect to your proctor before the system marks you as a “no-show” for your exam. Please refer to Appendix A for troubleshooting steps.
How to videos
If you are looking for additional help to check you have everything set up for your exam, please refer to the 'How to' guidance videos below:
We offer online practice exams for certain courses. If you are enrolled in one of these courses, you will be able to access the corresponding practice exam through your User Account.