If you have chosen to take the exam online with remote supervision, please make sure to familiarize yourself with the points below.

It is important that you comply with all requirements. Failure to do so might result in failing your exam attempt.

Important note:
You will be recorded during your exam and the recording will be kept for a duration of 1 month. The recording serves quality insurance purposes only and IATA will not distribute, share or commercialize the recording in any way.

Students that do not follow the steps below, as well as the troubleshooting steps outlined in Appendix A in case of technical difficulties, will not be given any consideration with regards to exam re-takes. Students late for their examination will not be given any consideration for exam re-takes under any circumstances.

Before your exam date

Materials to review

Your IATA Training account

    • Ensure you are registered for your exam, and review the date and time of your exam before the registration deadline: Your Exam Grants: https://training.iata.org/grants
      Exam Calendar: www.iata.org/training-exams 
    • Attempt the Tutorial Exam to ensure you are comfortable with the platform.
    • Practice “Part 1 – Connecting to your IATA account” of this user guide.
    • Update your details: Please update your full address, including the postal code in your IATA Customer Portal Profile. Please also ensure that your name is spelled in Roman characters as displayed in your Passport or Government ID and that your birthdate is correctly formatted. To update your name or birthdate, please log a case through the IATA Customer Portal and provide a scanned copy of your Passport or Government ID.
    • Confirm to be able to log-in to your IATA account; keep your username and password in a safe location, readily available on the day of the exam. Passwords can be reset here: https://training.iata.org/password/forgot

Technical requirements and checks

    • Your pop-up blocker is turned OFF.
    • Install ProctorU Extension for Google Chrome. There is no need to sign in or create an account at this stage, as it will automatically be taken care of on the day of the exam.
    • Have the latest version of Google Chrome browser and Adobe Flash.
    • Microsoft Windows users: You must have a licensed Microsoft Windows Operating system.
    • Confirm your computer passes the  Automated System Check-in Appendix D of the OERS User Guide
    • Test your microphone and webcam using a program like Skype. Your ID can easily be seen & read by holding it up in front of the webcam, and you can clearly be heard through your microphone.
    • If you are using a work computer or a computer with restricted access, ensure that you can install third-party software. During the connection process, you will be required to install “Logmein Rescue” software which will put you in contact with your proctor.
    • Test your internet connection speed using a service such as speedtest.net, and confirm that you have at least 3Mbps of upload & download speed. Any speed lower than 3Mbps may cause the connections to be too slow to ensure a constant stable connection with your computer. Ensure to test your connection at a time similar to when you will take your examination, so that you may test it against similar traffic conditions that you may encounter on the day of your exam.

On the day of the examination

Before your examination starts, ensure the following:

    • You log in to your IATA Customer Portal account at least 15 minutes before your exam starts. This will ensure you have enough time to troubleshoot any issues and seek help if required.
    • You have access to a telephone that will allow you to contact ProctorU in case you are experiencing connectivity issues: +1 (855) 772-8678
    • You have completed the Automated System Check in Appendix D of the OERS User Guide once again to make sure your system is up to date. For other technical requirements (including ports) visit ProctorU’s website.
    • You are connected to the internet through a stable connection (wired connections are better than wireless/Wi-Fi connections).
    • You have a copy of the OERS User Guide to help you connect to your supervisor.
    • You have completed Part 1 of the user guide and waiting to start Part 2.
    • You have a government-issued photo I.D. with your full name and date of birth. A Passport is highly preferred and recommended to facilitate the process. Refer to Appendix B regarding the ID Requirements.
    • You are only connected to a single monitor; any secondary monitors must be disconnected and stored away from the desk before the start of the examination.
    • You are not wearing a watch; and that you have a mirror or a reflective surface to show the proctor your monitor. This can include a mobile phone with a front-facing camera or an external USB camera.
    • You are going to take your exam on a hard surface, such as a desk (beds or couches are not allowed), and your desk is completely cleared of all material (phones, tablets, scrap papers, etc.), except for the allowable material outlined in Appendix C for the course you are taking an examination for.
    • You are not going to take the exam in a public place (internet café, cafeteria….), or in a room where a clear glass wall or a security camera would allow someone else to view the computer screen.
    • You are not allowed to take any breaks (including bathroom breaks) during the exam session.
    • Your face must be always visible to the proctor during the exam.

Please note

    • Your “Launch Exam” button will only appear at your exact start time. If you are early, “Refresh /Reload” your browser at your exam start time.
    • If you are experiencing issues, it is important to immediately contact ProctorU for support. Remember that you only have 15 minutes to connect to your proctor before the system marks you as a “no show” for your exam. Please refer to Appendix A for troubleshooting steps.