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Explore Abu Dhabi

Welcome to IATA and thank you for choosing to train with us.

The entire IATA Training team wants to ensure the very best experience for you during your stay with us. Our goal is to provide you with a safe learning environment where you can maximize your potential.

The following pages set out some important logistical and practical information about our Abu Dhabi Training Center to help you get the most out of your time with us. Please take a moment to read about our services and procedures. Our team of training coordinators, instructors, and product managers will be happy to assist you with any questions or special needs you may have.

I wish you a successful stay in Abu Dhabi and a rich, educational experience during your course.

Thank you for your interest in IATA Training.

Tanja Schmidt
Director of IATA Training

Accessing the Abu Dhabi Training Center

Zayed International Airport (also known as Abu Dhabi International Airport), is the primary international airport serving Abu Dhabi, the capital of the United Arab Emirates. It is the second busiest airport in the UAE after Dubai International Airport, one of the busiest airports in the Middle East.

Further information on Abu Dhabi can be found at:

The most efficient and fastest way to get from the Zayed International Airport to the IATA Training Center is by taxi. The cost is approximately AED 50 or USD12 depending on the route and amount of traffic. It is easy to take a taxi from the airport and there’s no need to book in advance.

The Information desk opposite the Arrivals gate will be able to provide additional information if required.  

The IATA Abu Dhabi Training Center is located on Yas island at the Yas Creative Hub, C40 building, Podium 3, Unit 20, which is a 10-minute drive from Zayed International Airport.

  • IATA Training Center
    Office 20, Podium 3
    Yas Creative Hub
    Yas Island
    Abu Dhabi
    UAE

Nearby landmarks: Etihad Arena and Hilton Hotel Yas Island.

If your hotel provides a shuttle bus, it will depart outside the hotel, or you can take a public bus or taxi.

  • Buses # 102,175, and 172route transport you from the Yas area towards the city, with stops along the way. Buses run every 40 minutes, 24 hours a day; the cost for a one-way fare is AED 4. The travel time to Abu Dhabi City is about 1hr 40mins; however, it can vary considering the traffic. You can find more information on the Abu Dhabi Mobility website or download the Darbi app.
  • Taxis can be found anywhere in Yas. The fare from Yas Island to the City costs approximately AED 70-80 or USD22.

About the Abu Dhabi Training Center

Reception

Reception is open Monday–Friday, 09:00–17:00. Upon arrival, please collect your IATA Training participant badge at Reception and proceed to the IATA training room (P3, Unit 20). Kindly wear your badge at all times and return it at the end of your stay. Please note that the IATA Training Center is located within a shared office building.

Security clearance at the Training Center

Photo ID Requirement: To receive your IATA Training participant badge, you will need to present a valid photo ID (passport, national ID card, or driver’s license). The badge must be worn throughout your training and returned at the end of your stay.

Business center

Before Your Course: Please bring your laptop to access course materials, along with any required power cables and adapters for UAE Type G electrical outlets, as these are not provided. Complimentary Wi‑Fi is available throughout the Training Center, with login details available at Reception and in the classrooms. Please ensure your laptop is Wi‑Fi enabled, as technical support for personal devices is not available. A printer is also available for your training needs.

Dress Code

  • Business casual attire is recommended.
  • As the training rooms are air-conditioned, we suggest bringing a jacket or sweater for your comfort.

Personal Belongings

  • Please keep your personal belongings with you at all times.
  • As the Training Center is located in a shared building, IATA cannot be held responsible for any lost or unattended items.

Luggage Storage

  • Luggage can be stored at the IATA Reception.
  • Alternatively, you may leave your luggage at your hotel after check-out, subject to the hotel's luggage storage policy.

Breaks & Lunch

  • Complimentary coffee, tea, and water are available throughout the course.
  • Lunch is at your own expense.
  • Dining options within the building include:
    • Brioche Dorée – French bakery
    • Neighbourhood Café & Bar – Tower 2, Ground Floor
    • Sla Café – Yas Creative Hub – Office 168
    • Starbucks – Level 2
  • Nearby dining options include:
    • Drop Coffee – Yas Bay Waterfront, Yas Island
    • McCafferty’s Irish Bar (Hilton) – 3-minute walk
    • Capila Pool Bar & Grill – 3-minute walk
    • Graphos Social Kitchen – 2-minute walk
    • NURI Grill & Bar (Hilton) – 2-minute walk

Smoking

  • Smoking is not permitted inside the office or Training Center.
  • Please ask Reception for directions to the designated smoking area.

Travel Assistance

  • If you need to confirm or modify your travel arrangements, our Training Team can provide airline contact details.
  • Please contact the airline directly for any changes or assistance.

Fire alarm (IATA building)

In case of an emergency, please respect the basic rules of evacuation (stay calm; do not use the elevators, etc.) Follow the instructions of the Training Center Support staff. If you hear an alarm:

  • Please stay seated until there is an announcement confirming that it is indeed a fire
  • If confirmed, please leave the training room in an orderly manner.
  • Take only personal belongings with you.
  • Do not use the elevators.
  • Follow the instructions of the evacuation team (wearing yellow vests)
  • Follow the evacuation team to the assembly point outside the IATA building
  • For any questions or assistance, please raise a ticket through the IATA Customer Portal. Our support team will review your request and get back to you as soon as possible.

Visa & Payment

Visit the Travel Requirements for the UAE - Tourist Visa for full details. We recommend that you allow a minimum of 4 weeks to process your visa application. IATA cannot intervene in the application process or guarantee such documentation.

Should the UAE Embassy require an invitation letter from IATA, please contact the training coordinator assigned to your course. Any such letter can only be released by IATA after course fees have been paid in full.

Complete payment must be received prior to the beginning of the course. Please note that IATA does NOT accept CASH payments. Credit card, bank transfer and Clearing House payments are welcome.

  • Bank wire transfers should be made to:
    IATA Account No: 404-903-7
    Bank Number: 003
    Branch Number: 00001 Royal Bank of Canada
    1, Place Ville Marie
    Montreal, Quebec
    Canada H3C 3B5
    Swift Code: ROYCCAT2
    ABA No. / Routing No.: 021000021

Payment online is easy and can be accessed on www.iata.org/cc-payment. You will need your invoice number and a valid credit card.

Banks and Foreign Exchange offices located in Yas Mall.

  • ADCB: Monday to Saturday, 10:00 to 21:00. Tel: +41 51 225 2231
  • Al Ansari Exchange: Monday to Sunday, 09:00 to 24:00. Tel: +971 2 565 0126
  • LM Exchange: Monday to Sunday, 09:00 to 23:00. Tel: +971 2 585 4223
  • Emirates NBD: Monday to Saturday, 09:00 to 22:00. Tel: 600 540000

Free brochures and tourist information can be obtained at the Tourist Information counter located in the Arrival area of the airport, or on the Abu Dhabi Tourism website.

Hotels & Leisure

Hotel booking/confirmation

You are responsible for making your reservation directly from the hotel of your choice. It is highly recommended that you make a changeable hotel reservation at least 3-4 weeks prior to the course start date.

To make a reservation, complete the registration form provided in your registration confirmation and email (or fax) it directly to the hotel. The hotel will then confirm the booking to you by fax or e-mail.

Payment for the room, tax and incidentals are the responsibility of the participant. Please note that IATA cannot accept any responsibility for your liability to the hotel.

Recommended hotels

IATA has negotiated special rates in Abu Dhabi with IHG and Hilton. Below are the recommended hotels in Yas Island.

Amsterdam offers a wide range of dining options, from casual cafés and local favourites to Dutch, European, Indonesian, and international cuisine.

To explore restaurant options near the Training Center or your accommodation, you may refer to third-party restaurant platforms and dining guides. These platforms allow you to search based on location, cuisine, price range, availability, dietary preferences, and customer reviews.

Please note that restaurant information, availability, prices, and reviews are managed by third-party platforms and may change without notice.

Tourist attractions in Abu Dhabi

Museums

Other activities to mention

Emergency Info

In case of an emergency, contact these numbers for free:

  • Ambulance: 998
  • Fire: 997
  • Police: 999

Policies

  • For detailed information on course fees, payment terms, and applicable pricing conditions, please refer to our Pricing Page. Early bird rates may be available for selected courses when booking within the eligible period.
  • Please read the IATA Training Terms and Conditions to know more about our General Conditions applicable to all IATA Training courses, and the Special Terms and Conditions applicable to the various course formats.
  • Visit the IATA website to find out about IATA Training’s Policies, including the Grading Policy and Academic Integrity Policy.
  • If you would like to make a complaint to IATA Training, please submit your complaint by raising a case through our IATA Customer Portal. Your training experience is very important to us. Please include the title 'Complaint' and we shall prioritize your message.