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Welcome to IATA and thank you for choosing to train with us.

The entire IATA Training team wants to ensure the very best experience for you during your stay with us. Our goal is to provide you with a safe learning environment where you can maximize your potential.

The following pages set out some important logistical and practical information about our Amsterdam Training Center to help you get the most out of your time with us. Please take a moment to read about our services and procedures. Our team of training coordinators, instructors, and product managers will be happy to assist you with any questions or special needs you may have.

I wish you a successful stay in Amsterdam and a rich, educational experience during your course.

Thank you for your interest in IATA Training.

Tanja Schmidt
Director of IATA Training

Accessing the Amsterdam Training Center

Destination Information: The Netherlands is part of the Schengen Area. For more information about the Netherlands and Amsterdam, visit holland.com.

Train: Travel from Schiphol Airport to Hoofddorp by train. The Schiphol train station is located directly below the airport terminal. The IATA Training Center is next to Hoofddorp station. Public transport can be accessed using a debit card, an OV-Chipkaart, or tickets purchased at the station.

Car: Navigate to IATA Netherlands BV, Mercuriusplein 17, 2132 HA Hoofddorp. Please note that IATA Training does not provide parking. The nearest parking facility is Parking P+R Hoofddorp (day tickets available from €4.50), located at Scorpius 131, 2132 LR Hoofddorp.

Taxi: Taxis are readily available outside Schiphol Plaza.

Airport Shuttle: Follow the signs to Hotel Shuttles – Stop A9 at Schiphol Airport. Complimentary shuttle services are available to selected Amsterdam and Hoofddorp hotels. Please check with your hotel for availability and schedules.

Location: The Amsterdam Training Center is located in the Pharos office building in Hoofddorp, next to the train station. To access the building, use the entrance via the stairs to the left of the Pharos sign. The Training Center is approximately 10 minutes from Schiphol Airport and 20 minutes from Amsterdam city center by car.

IATA Training (Amsterdam)
IATA Netherlands BV
Mercuriusplein 17
2132 HA  Hoofddorp
Netherlands

About the Amsterdam Training Center

Reception & Access

  • The Pharos office building opens at 08:00. Please arrive by 08:30.
  • Upon arrival, collect your IATA Training participant badge from Reception and proceed to the training rooms.
  • Please wear your badge at all times and return it at the end of your stay.
  • The IATA Training Center is located within a shared office building.
  • Reception is open Monday–Friday, 08:30–18:00.

Photo ID Requirement

  • A valid photo ID (passport, national ID card, or driver's license) is required to receive your participant badge for the duration of your training.

Before your course

  • Please bring your laptop to access course materials.
  • Remember to pack any necessary power cables and adapters for Dutch electrical outlets, as these cannot be provided.
  • Complimentary Wi‑Fi is available throughout the Training Center; the password is displayed in the training room.
  • Please ensure your laptop is properly configured for Wi‑Fi access, as technical support for personal devices is not available.

Dress Code

  • Business casual attire is recommended.
  • As the training rooms are air-conditioned, we suggest bringing a jacket or sweater for your comfort.

Personal Belongings

  • Please keep your personal belongings with you at all times.
  • IATA cannot be held responsible for any lost or unattended items.

Luggage Storage

  • Luggage may be stored in the coat check area within the training room.
  • Please note that this is an unattended open area, and items are left at your own risk.

Breaks & Lunch

  • Complimentary coffee, tea, and water are available throughout the course.
  • Coffee and tea are served:
    • 08:00–10:00 next to Reception
    • 10:00–15:00 in The Farm Kitchen restaurant
    • 14:30–15:00 near the training room
  • Water is available in the training room at all times.
  • Lunch is at your own expense and is available at The Farm Kitchen (12:00–14:00). Please note that payment is accepted by debit card or Visa credit card only.
  • Additional lunch options are available across the street and near the Pharos Building.
  • If you have any special dietary requirements, please inform us in advance.

Smoking

  • Smoking is not permitted anywhere inside the Pharos Building.
  • Designated smoking areas are available outside the building.

Travel Assistance

  • If you need to confirm or modify your travel arrangements, our Training Team can provide airline contact details.
  • Please contact the airline directly for any changes or assistance.

Fire alarm (IATA building)

In case of an emergency, please respect the basic rules of evacuation (stay calm; do not use the elevators, etc.) Follow the instructions of the Training Center Support staff. If you hear an alarm:

  • Leave the building immediately through the nearest available exit.
  • Take only personal belongings with you.
  • Do not use the elevators.
  • Follow the instructions of the evacuation team.
  • Follow the evacuation team to one of the assembly points outside of the building.
  • For any questions or assistance, please raise a ticket through the IATA Customer Portal. Our support team will review your request and get back to you as soon as possible.

Visa & Payment

Visit the Department for Foreign affairs website for full details. We recommend that you allow a minimum of 4 weeks to process your visa application. IATA cannot intervene in the application process or guarantee such documentation.

Should the Dutch Embassy require an invitation letter from IATA, please contact the training coordinator assigned to your course. Any such letter can only be released by IATA after course fees have been paid in full.

Complete payment must be received prior to the beginning of the course. Please note that IATA does NOT accept CASH payments. Credit card, bank transfer and Clearing House payments are welcome.

  • Bank wire transfers should be made to:
    IATA Account No: 404-903-7
    Bank Number: 003
    Branch Number: 00001 Royal Bank of Canada
    1, Place Ville Marie
    Montreal, Quebec
    Canada H3C 3B5
    Swift Code: ROYCCAT2
    ABA No. / Routing No.: 021000021

Payment online is easy and can be accessed on www.iata.org/cc-payment. You will need your invoice number and a valid credit card.

Hotels & Leisure

  • Hotel booking/confirmation
    You are responsible for making your reservation directly with the hotel of your choice. It is highly recommended that you make a changeable hotel reservation at least 3 weeks prior to the course start date.

    To make a reservation, complete the registration form provided in your registration confirmation and email (or fax) it directly to the hotel. The hotel will then confirm the booking to you by fax or e-mail.

    Payment for the room, tax and incidentals is the responsibility of the participant. Please note that IATA cannot accept any responsibility for your liability to the hotel.
  • Recommended hotels
  1. Novotel Hoofddorp Next to the train station and IATA office.
  2. Hampton by Hilton Hoofddorp Next to the train station and IATA office.
  3. Hyatt Hoofddorp Walking distance.
  4. Ninety Nine Hotel Hoofddorp Walking distance but bit further.
  5. Intercity Hotel Hoofddorp Next to the train station and IATA office.

You may also check www.hotels.nl which sometimes offers special rates for these and other hotels. Please note that there are no special rates for IATA Training participants at these hotels.

Amsterdam offers a wide range of dining options, from casual cafés and local favourites to Dutch, European, Indonesian, and international cuisine.

To explore restaurant options near the Training Center or your accommodation, you may refer to third-party restaurant platforms and dining guides. These platforms allow you to search based on location, cuisine, price range, availability, dietary preferences, and customer reviews.

Please note that restaurant information, availability, prices, and reviews are managed by third-party platforms and may change without notice.

Free brochures and tourist information can be obtained at the Tourist Information counter located in the Arrival area of the airport.  Please also visit information Amsterdam for more information.

Shops

The inner city of Hoofddorp is 1.6 km walking distance from the IATA Training Center, with a variety of shops, which are open Monday 12.00 to 18.00 and Friday 10.00 – 21.00, all other days from 10.00 to18.00. Some shops are open on Sunday 12.00 – 17.00. There is additional shopping at Schiphol or Amsterdam Center.

Tourist attractions

Museums

Tours

Entertainment

Emergency Info

In case of a serious medical emergency call 112 or go to the emergency room of a hospital.

The following major hospitals is closest to the IATA office:

  • Apotheek Veen
    Raadhuisplein 304, 2132 TZ  Hoofddorp
    Tel. +31 23 561 7336
    Opening hours: 08.30-18.00 (Monday – Friday)

 

 

Policies

  • For detailed information on course fees, payment terms, and applicable pricing conditions, please refer to our Pricing Page. Early bird rates may be available for selected courses when booking within the eligible period.
  • Please read the IATA Training Terms and Conditions to know more about our General Conditions applicable to all IATA Training courses, and the Special Terms and Conditions applicable to the various course formats.
  • Visit the IATA website to find out about IATA Training’s Policies, including the Grading Policy and Academic Integrity Policy.
  • If you would like to make a complaint to IATA Training, please submit your complaint by raising a case through our IATA Customer Portal. Your training experience is very important to us. Please include the title 'Complaint' and we shall prioritize your message.