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Explore Frankfurt

Welcome to IATA and thank you for choosing to train with us.

The entire IATA Training team wants to ensure the very best experience for you during your stay with us. Our goal is to provide you with a safe learning environment where you can maximize your potential.

The following pages set out some important logistical and practical information about our Frankfurt Training Center to help you get the most out of your time with us. Please take a moment to read about our services and procedures. Our team of training coordinators, instructors, and product managers will be happy to assist you with any questions or special needs you may have.

I wish you a successful stay in Frankfurt and a rich, educational experience during your course.

Thank you for your interest in IATA Training.

Tanja Schmidt
Director of IATA Training

Accessing the Frankfurt Training Center

Frankfurt Fraport Airport is serviced by many airlines that have direct flights within Europe. It has 2 Terminals which are connected via a free shuttle service. You can find further information on the websites below:

The easiest and quickest way to get to the IATA Training Center is by train (S-train). You will find the S-train in Terminal 1 (T1). Just follow the signs to the underground railway station. Take the ‘S8’ or ‘S9’ S-trains in the direction of Hanau Hauptbahnhof.  ‘Gateway Gardens’ (your destination) is the first stop. Trains run every 15 minutes. Tickets can be bought at vending machines located on the platform.

The IATA Frankfurt Training Center is hosted by the House of Logistics and Mobility (HOLM) GmbH at the “Gateway Gardens” S-Bahn stop.

  • House of Logistics & Mobility (HOLM) GmbH
    Bessie-Coleman-Straße 7,
    Gateway Gardens
    60549 Frankfurt am Main
    Germany

The best option is to use the efficient public transport network, mainly the S-trains, which run underground. For more information. Visit the RMV Ticket Shop website to plan your journey and purchase your tickets online.

  • Rail and bus - HOLM can be reached from Frankfurt, Hanau, Mainz, Offenbach and Wiesbaden using the S8 and S9 lines. The following bus lines stop within walking distance of the Training Center:
    • Buses X17, 77: stop “Thea-Rasche-Straße”
    • Buses X19, 61/62: stop “Kreisel Unterschweinstiege”
  • Bike - HOLM is also easily accessible by bike. Covered bicycle parking spaces are available in the underground car park. They are located on the first level at the entrance and exit to the garage.
  • Car - HOLM is connected to the A3/A5 motorway junction. Paid visitor parking spaces are available in the HOLM underground car park. There are also charging options for electric cars.

    Accessibility: There are three disabled parking spaces (on level 2) available in the HOLM underground car park. From there, the building is barrier-free and accessible via an elevator. 

About the Frankfurt Training Center

Reception

Upon your arrival, you will be given an IATA Training participant badge by the IATA Receptionist, who will direct you to the IATA training rooms. Please keep this badge with you all the time and kindly return it at the end of your stay. Opening hours are Monday to Thursday from 09:00 to 17:00 and Friday from 09:00 to 15:00.

Security clearance at the Training Center

Please note that you will be required to provide photo identification (i.e., Driver’s License, National ID Card or

Passport) in exchange for an IATA Training participant badge for the duration of your training.

Business center

  • Please bring your laptop to your course to access your course material, and don’t forget to pack your laptop cables and adaptors to connect to the German plugs as we are unable to provide them.
  • Complementary wireless internet access is available in the Training Center. Please ensure that your laptop is properly configured for Wi-Fi access, as the IATA IT staff cannot provide support on external laptops.

Dress Code

  • Business casual attire is recommended.
  • As the training rooms are air-conditioned, we suggest bringing a jacket or sweater for your comfort.

Personal Belongings

  • Please keep your personal belongings with you at all times.
  • As the premises are shared with other guests, IATA cannot be held responsible for any lost or unattended items.

Luggage Storage

  • Luggage may be stored outside the IATA training rooms.
  • Please note that this is an unattended open area, and items left there are at your own risk.
  • Alternatively, luggage lockers are available at the main railway station

Breaks & Lunch

  • Complimentary coffee, tea, and water are available for course participants.
  • Lunch is at your own expense.
  • Nearby dining options include:
    • The Italian Frankfurt – Amelia-Mary-Earhart-Straße 7 | +49 69 78 80 31 99
    • Asia Moon – Amelia-Mary-Earhart-Straße 7 | +49 17 29 04 57 58
    • Lindberghs Café – Amelia-Mary-Earhart-Straße 8 | +49 69 77 04 49 69

Telephone

  • Local telephone calls may be made free of charge.

Smoking

  • Smoking is not permitted anywhere inside the IATA Center.
  • Designated smoking areas are available outside the building.

Travel Assistance

  • If you need to confirm or modify your travel arrangements, our Training Team can provide airline contact details.
  • Please contact the airline directly for any changes or assistance.

Fire alarm (IATA building)

If you hear an alarm.

  • Leave the building immediately through the nearest available exit
  • Take only personal belongings with you
  • Follow the instructions of the evacuation team
  • Do not use the elevators
  • For any questions or assistance, please raise a ticket through the IATA Customer Portal. Our support team will review your request and get back to you as soon as possible.

Accessing the Frankfurt Training Center

Frankfurt Fraport Airport is serviced by many airlines that have direct flights within Europe. It has 2 Terminals which are connected via a free shuttle service. You can find further information on the websites below:

The easiest and quickest way to get to the IATA Training Center is by train (S-train). You will find the S-train in Terminal 1 (T1). Just follow the signs to the underground railway station. Take the ‘S8’ or ‘S9’ S-trains in the direction of Hanau Hauptbahnhof.  ‘Gateway Gardens’ (your destination) is the first stop. Trains run every 15 minutes. Tickets can be bought at vending machines located on the platform.

The IATA Frankfurt Training Center is hosted by the House of Logistics and Mobility (HOLM) GmbH at the “Gateway Gardens” S-Bahn stop.

  • House of Logistics & Mobility (HOLM) GmbH
    Bessie-Coleman-Straße 7,
    Gateway Gardens
    60549 Frankfurt am Main
    Germany

The best option is to use the efficient public transport network, mainly the S-trains, which run underground. For more information. Visit the RMV Ticket Shop website to plan your journey and purchase your tickets online.

  • Rail and bus - HOLM can be reached from Frankfurt, Hanau, Mainz, Offenbach and Wiesbaden using the S8 and S9 lines. The following bus lines stop within walking distance of the Training Center:
    • Buses X17, 77: stop “Thea-Rasche-Straße”
    • Buses X19, 61/62: stop “Kreisel Unterschweinstiege”
  • Bike - HOLM is also easily accessible by bike. Covered bicycle parking spaces are available in the underground car park. They are located on the first level at the entrance and exit to the garage.
  • Car - HOLM is connected to the A3/A5 motorway junction. Paid visitor parking spaces are available in the HOLM underground car park. There are also charging options for electric cars.

    Accessibility: There are three disabled parking spaces (on level 2) available in the HOLM underground car park. From there, the building is barrier-free and accessible via an elevator. 

Visa & Payment

Visit the Department of Foreign affairs website for full details. We recommend that you allow a minimum of 4 weeks to process your visa application. IATA cannot intervene in the application process or guarantee such documentation.

Should the German Embassy require an invitation letter from IATA, please contact the training coordinator assigned to your course. Any such letter can only be released by IATA after course fees have been paid in full.

Complete payment must be received prior to the beginning of the course. Please note that IATA does NOT accept CASH payments. Credit card, bank transfer and Clearing House payments are welcome.

  • Bank wire transfers should be made to:
    IATA Account No: 404-903-7
    Bank Number: 003
    Branch Number: 00001 Royal Bank of Canada
    1, Place Ville Marie
    Montreal, Quebec
    Canada H3C 3B5
    Swift Code: ROYCCAT2
    ABA No. / Routing No.: 021000021

Payment online is easy and can be accessed on www.iata.org/cc-payment. You will need your invoice number and a valid credit card.

Banks and Foreign Exchange offices are located at the main railway station.

Hotels & Leisure

  • Hotel booking/confirmation
    You are responsible for making your reservation directly with the hotel. It is highly recommended that you make your hotel reservation at least 3 weeks prior to the course start date.

    To make a reservation, complete the registration form provided in your registration confirmation and email (or fax) it directly to the hotel. The hotel will then confirm the booking to you by fax or e-mail.

    Payment for the room, tax and incidentals is the responsibility of the participant. Please note that IATA cannot accept any responsibility for your liability to the hotel.
  • Recommended Hotels
  1. Hyatt Place Frankfurt Airport
    The hotel is located within a 4-minute walk of the Frankfurt Training Center.
    Telephone: +49 (0) 69 6435 11234
  2. Park Inn by Radisson Frankfurt Airport
    The hotel is located within a 4-minute walk of the Frankfurt Training Center.
    Telephone: +49 (0) 69 9002 760
  3. Staycity Frankfurt Airport
    The hotel is located within a 5-minute walk of the Frankfurt Training Center.
    Telephone: +49 (0) 69 8088 3740
    Email frankfurtairport.sales@staycity.com

Frankfurt offers a wide range of dining options, from casual cafés and local favourites to traditional German, Hessian, European, and international cuisine.

To explore restaurant options near the Training Center or your accommodation, you may refer to third-party restaurant platforms and dining guides. These platforms allow you to search based on location, cuisine, price range, availability, dietary preferences, and customer reviews.

Please note that restaurant information, availability, prices, and reviews are managed by third-party platforms and may change without notice.

Free brochures and tourist information can be obtained at the Tourist Information Counter, located in the arrival area of the airport after the customs control.

  • Tourist Attractions
    Frankfurt's Old Town offers a living glimpse of the past while Frankfurt's many museums and art galleries capture the rich and vibrant history of the city.

    Many of Frankfurt’s most important museums are located just 15 minutes away at the waterfront of the river Main, the so-called Museumsufer at the Schaumainkai. Among them is the famous Staedel Museum.

    For further information please visit the official website of the city of Frankfurt.
  • Shopping
    Frankfurt’s main shopping area is the ‘Zeil’. Opening hours of the stores are usually between 10:00 am and 20:00 pm. High-end retail stores such as Chanel, Armani, Bulgari and Prada can be found in the Goethestrasse.

Emergency Info

In case of an emergency, please contact the following numbers for free from any public telephone booth:

  • Police: 110
  • Fire/Ambulance: 112

The nearest hospital is the Universitaetsklinikum Frankfurt, Theodor-Stern-Kai 7, Phone: +49 69 6301-0

Special Note: All Non-German Residents may be asked to pay up-front for medical services.

The closest pharmacy to the IATA office is in the underground of the main railway station, open from 8:00 am to 21:00 pm.

 

 

Policies

  • For detailed information on course fees, payment terms, and applicable pricing conditions, please refer to our Pricing Page. Early bird rates may be available for selected courses when booking within the eligible period.
  • Please read the IATA Training Terms and Conditions to know more about our General Conditions applicable to all IATA Training courses, and the Special Terms and Conditions applicable to the various course formats.
  • Visit the IATA website to find out about IATA Training’s Policies, including the Grading Policy and Academic Integrity Policy.
  • If you would like to make a complaint to IATA Training, please submit your complaint by raising a case through our IATA Customer Portal. Your training experience is very important to us. Please include the title 'Complaint' and we shall prioritize your message.