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Welcome to IATA and thank you for choosing to train with us.

The entire IATA Training team wants to ensure the very best experience for you during your stay with us. Our goal is to provide you with a safe learning environment where you can maximize your potential.

The following pages set out some important logistical and practical information about our London Training Center to help you get the most out of your time with us. Please take a moment to read about our services and procedures. Our team of training coordinators, instructors, and product managers will be happy to assist you with any questions or special needs you may have.

I wish you a successful stay in London and a rich, educational experience during your course.

Thank you for your interest in IATA Training.

Tanja Schmidt
Director of IATA Training

Accessing the London Training Center

There are five main airports servicing London – Gatwick, Stansted, London City, Heathrow and Luton. London City is the nearest airport to the London Training Center hosted by Imparando.

From London City Airport, take the London City Airport DLR train to West Ham underground and change to the District Line (dark green) or Hammersmith & City Line (pink) to Aldgate East tube station. It will take about 25 minutes.

From Heathrow Airport, the simplest way to get into London is by Underground (the ‘Tube’). Take the District Line or Hammersmith & City Line to Aldgate East tube station. It will take between 60 to 70 minutes depending on which terminal you arrive in. Taxis can be found outside the airport terminals, but these are expensive as they charge by the minute, not by the distance and your journey may take longer because of traffic congestion.

From all other London airports (Gatwick, Stansted, Luton) catch a train into central London and then continue via the London Underground.

The Transport for London website offers maps, times and suggestions on how to get to your destinations and useful information for visitors. Aldgate is well serviced by two different lines (District and Hammersmith & City). Journey time into London’s main tourist area of Piccadilly Circus is only 20 minutes. From here you can walk to Trafalgar Square, Buckingham Palace, China Town and London’s main shopping area, Oxford Street or travel further by underground or bus.

The closest National Rail train station to the London Training Center at Imparando is Liverpool Street (11-minute walk).

The London Training Center is located in the Learning Center at Imparando, accessible by tube (metro), taxi or car.

  • Imparando City of London Learning Center
    56, Commercial Road
    Aldgate
    London, E1 1LP

Tube - The nearest tube station is Aldgate East (District Line and Hammersmith & City Line). The walk to the Learning Center at Imparando will take you less than 3 minutes:

  • Take Exit 4 from the tube station
  • At street level, walk to Commercial Road ahead of you (not Commercial Street!) and follow the road round until you reach Number 56 (tall beige/grey building).
  • The Imparando Reception Area is in the Ground Floor Lobby.

Car - Parking is available at Arch Car Park (payment required), however, parking is expensive, and we recommend using public transport instead.

Bus - Please note you can no longer pay by cash on London buses – you can purchase travelcards/oystercards on a daily/weekly basis to enable quick and easy access when travelling around London. Oystercards can be topped up at every Underground station

About the London Training Center

  • Please bring your laptop to your course to access your course material, and don’t forget to pack your laptop cables and adaptors to connect to the UK plugs as we are unable to provide them.
  • Complementary wireless internet access is available Delegate Lounge. Please ensure that your laptop is properly configured for Wi-Fi access, as the IATA IT staff cannot provide support on external laptops.
                 

Dress Code

  • Business casual attire is recommended.
  • As the training rooms are air-conditioned, we suggest bringing a jacket or sweater for your comfort.

Personal Belongings

  • Please keep your personal belongings with you at all times.
  • As the premises are shared with other guests, IATA cannot be held responsible for any lost or unattended items.
  • Smoking
    Smoking is not permitted anywhere in the London Training Center - Imparando. Smoking is permitted only outside the building.
  • Travel arrangements
    Please ensure that you obtain all required visa, health and insurance documents well in advance of your course.

Fire alarm (IATA building)

If you hear an alarm.

  • Leave the building immediately through the nearest available exit
  • Take only personal belongings with you
  • Follow the instructions of the evacuation team
  • Do not use the elevators
  • For any questions or assistance, please raise a ticket through the IATA Customer Portal. Our support team will review your request and get back to you as soon as possible.

Visa & Payment

Visit www.gov.uk/browse/visas-immigration for full visa requirements. We recommend that you allow a minimum of 4 weeks to process your visa application. If a Visa is required, it can be requested up to 3 months before your visit. IATA cannot intervene in the application process or guarantee such documentation.

Should the UK Embassy require an invitation letter from IATA, please contact the training coordinator assigned to your course. Any such letter can only be released by IATA after course fees have been paid in full.

Complete payment must be received prior to the beginning of the course. Please note that IATA does NOT accept CASH payments. Credit card, bank transfer and Clearing House payments are welcome.

  • Bank wire transfers should be made to:
    IATA Account No: 404-903-7
    Bank Number: 003
    Branch Number: 00001 Royal Bank of Canada
    1, Place Ville Marie
    Montreal, Quebec
    Canada H3C 3B5
    Swift Code: ROYCCAT2
    ABA No. / Routing No.: 021000021

Payment online is easy and can be accessed on www.iata.org/cc-payment. You will need your invoice number and a valid credit card.

Major banks are located on Whitechapel High Street and Whitechapel Road, five minutes’ walk from the training center. Foreign Exchange offices are located at the airport on arrival and most banks will offer this service too.

Hotels & Leisure

  • Hotel booking/confirmation
    You are responsible for making your reservation directly with the hotel. It is highly recommended that you make a refundable hotel reservation.

    Payment for the room, tax and incidentals is the responsibility of the participant. Please note that IATA cannot accept any responsibility for your liability to the hotel.

We recommend that you budget approximately GBP30 - GBP50 for meals per day.

There are many different sandwich/coffee shops and restaurants near the Training Center. Brick Lane Market and Petticoat Lane Markets can both be reached within a 7-minute walk.

London offers a wide range of dining options, from casual cafés and local favourites to traditional British, European, Asian, Middle Eastern, and international cuisine.

To explore restaurant options near the Training Center or your accommodation, you may refer to third-party restaurant platforms and dining guides. These platforms allow you to search based on location, cuisine, price range, availability, dietary preferences, and customer reviews.

Please note that restaurant information, availability, prices, and reviews are managed by third-party platforms and may change without notice.

Free brochures and tourist information can be obtained at the Tourist Information counter located in the Arrival area of the airport, or on the Visit London Tourism website. Most museums are free to access but charges may be made for special exhibitions you may wish to attend.

Tourist Attractions

  • Buckingham Palace
  • Trafalgar Square/Big Ben/Westminster
  • Tower of London
  • London Eye
  • Hampton Court Palace/Windsor Palace
  • Royal Observatory Greenwich/Cutty Sark

Museums

  • British Museum
  • National Gallery
  • Natural History Museum
  • Tate Modern
  • Science Museum

Other activities to mention

  • Olympic Site Tours
  • Site seeing Bus Tours
  • London River Cruises
  • London Theatres

Emergency Info

In case of an emergency, you can contact these numbers for free:

  • Police/Fire/Ambulance from a landline: 999
  • Police/Fire/Ambulance from a mobile: 112
  • Police non-emergency situations:101
  • Free Health information service: 111

There are several large hospitals near the training center. They can be visited for accident and emergency situations 24/7. They also offer a walk-in service for non-emergency matters 24/7:

  • The Royal London Hospital
    Whitechapel Rd
    +44 20 7377 7000
    Open 24 hours
  • City Walk-In Clinic (Medical Center)
    33-34 Bury St
    +44 20 7101 0355
    Open until 18:30
  • City of London Medical Centre
    11-13 Crosswall
    +44 20 7488 5060
    Open until 20:00
  • BMI The London Independent Hospital
    1 Beaumont Square
    +44 20 7780 2400
    Open 24 hours

The pharmacy closest to the London Training Center - Imparando is in Aldgate High Street, near Aldgate Underground station. If you need a pharmacy after regular opening hours, call 111 and ask for the night pharmacy on duty.

  • Boots
    88 Aldgate High St
    +44 20 7265 0343
    Open until 19:30

Special Note: Not all services are free of charge i.e., dental treatment and prescriptions for medicines carry a charge for everyone. Non-UK residents will also be charged for hospital treatments. If you are an overseas visitor to the UK you may be charged for some treatments and, depending on how urgent it is, you will usually have to pay in advance.

Different rules may apply to visitors from the EEA (European Economic Area). You are advised to bring a valid European Health Insurance Card (EHIC) with you, otherwise you may be charged for your healthcare.

 

 

Policies

  • For detailed information on course fees, payment terms, and applicable pricing conditions, please refer to our Pricing Page. Early bird rates may be available for selected courses when booking within the eligible period.
  • Please read the IATA Training Terms and Conditions to know more about our General Conditions applicable to all IATA Training courses, and the Special Terms and Conditions applicable to the various course formats.
  • Visit the IATA website to find out about IATA Training’s Policies, including the Grading Policy and Academic Integrity Policy.
  • If you would like to make a complaint to IATA Training, please submit your complaint by raising a case through our IATA Customer Portal. Your training experience is very important to us. Please include the title 'Complaint' and we shall prioritize your message.