Need Help?

Contact us

Find your way to better learning

Need Help?

Contact us
Explore Miami

Welcome to IATA and thank you for choosing to train with us.

The entire IATA Training team wants to ensure the very best experience for you during your stay with us. Our goal is to provide you with a safe learning environment where you can maximize your potential.

The following pages set out some important logistical and practical information about our Miami Training Center to help you get the most out of your time with us. Please take a moment to read about our services and procedures. Our team of training coordinators, instructors, and product managers will be happy to assist you with any questions or special needs you may have.

I wish you a successful stay in Miami and a rich, educational experience during your course.

Thank you for your interest in IATA Training.

Tanja Schmidt
Director of IATA Training

Accessing the Miami Training Center

To reach Miami by plane, you will typically fly into Miami International Airport (MIA), where you are welcomed by a spectacular view of the city's coastline during descent. Once landed, you can easily navigate through the airport's modern facilities and efficient transportation options to begin their Miami adventure.

Come and enjoy the "Miami experience"!

The IATA Miami Training Center does not provide ground transportation; however, you may use the following options:

  • Hotel shuttles are provided by each IATA-recommended hotel, with a free shuttle service, to the IATA office for IATA participants. Shuttles are available each morning before class and each afternoon after class. Upon your arrival at MIA, go to the Departures level of the airport and follow the sign to the “Hotel Shuttle” area. Hotel shuttles run every 30 minutes.
  • Taxi Service fares are by meter for all locations.

Please note that we do have parking available on site, however there is a daily charge for parking.

The IATA Miami Training Center is located in the IATA Regional Office for the Americas building.  Our warm and friendly staff can assist you in both English and Spanish and will be happy to provide you with a wide range of useful information throughout your stay.

Opening hours are Monday to Friday from 08:30 to 17:00.

  • IATA Miami Training Center
    703 Waterford Way #600, 
    Miami, FL 33126, 
    United States

For a list of all available public transportation (Metrobus, Metrorail, taxi, car rentals and bus), fares and directions, please visit the Miami International Airport website and select Ground Transportation.

About the Miami Training Center

  • Reception
    Upon your arrival, you will be given an IATA Training participant badge by the IATA Receptionist, located on the 6th floor, Suite 600 of the IATA building where you will be directed to the training rooms. Please keep this badge with you all the time and kindly return it at the end of your stay. Opening hours are Monday to Friday from 8:30 to 18:00.
  • Security clearance at the Training Center
    Please note that you will be required to provide photo identification (i.e., Driver’s License, National ID Card or Passport) in exchange for an IATA Training participant badge for the duration of your training.
  • Business center
    Please bring your laptop to your course to access your course material, and don’t forget to pack your laptop cables and adaptors to connect to the US plugs as we are unable to provide them.

    Complementary wireless internet access is available on the 6th floor of the IATA Training Center. Please ensure that your laptop is properly configured for Wi-Fi access, as the IATA IT staff cannot provide support on external laptops.

    There is a public telephone available in the reception area. You may make free calls to local and toll-free numbers (1-800 numbers). To make long distance calls, you will need a phone card, which can be purchased at the Publix supermarket nearby.

Dress Code

  • Business casual attire is recommended.
  • As the training rooms are air-conditioned, we suggest bringing a jacket or sweater for your comfort.

Personal Belongings

  • Please keep your personal belongings with you at all times.
  • As the premises are shared with other guests, IATA cannot be held responsible for any lost or unattended items.

Luggage Storage

  • Luggage may be stored inside the IATA training rooms.
  • Please note that all items are left at your own risk, and IATA cannot accept liability for any lost or stolen belongings.

Breaks & Lunch

  • Complimentary coffee, tea, and water are available throughout the course.
  • If you prefer to bring your own lunch, refrigerated storage is available.
  • Café l’Artisan, located in the building next to IATA, is open from 07:30–14:00 and offers salads, soups, sandwiches, hot meals, desserts, and beverages.

Smoking

  • Smoking is not permitted anywhere inside the IATA Center.
  • Designated smoking areas are available outside the building.

Travel Assistance

  • If you need to confirm or modify your travel arrangements, our Training Team can provide airline contact details.
  • Please contact the airline directly for any changes or assistance.

Fire alarm (IATA building)

If you hear an alarm.

  • Leave the building immediately through the nearest available exit
  • Take only personal belongings with you
  • Follow the instructions of the evacuation team
  • Do not use the elevators
  • For any questions or assistance, please raise a ticket through the IATA Customer Portal. Our support team will review your request and get back to you as soon as possible.

Visa & Payment

Please ensure that you obtain all required visa, health and insurance documents well in advance of your course.

Visit the US Visa information website for full details. We recommend that you allow a minimum of 4 weeks to process your visa application. Should the US Embassy require an invitation letter from IATA, please contact the training coordinator assigned to your course. Any such letter can only be released by IATA after course fees have been paid in full.

Complete payment must be received prior to the beginning of the course. Please note that IATA does NOT accept CASH payments. Credit card, bank transfer and Clearing House payments are welcome.

  • Bank wire transfers should be made to:
    IATA Account No: 404-903-7
    Bank Number: 003
    Branch Number: 00001 Royal Bank of Canada
    1, Place Ville Marie
    Montreal, Quebec
    Canada H3C 3B5
    Swift Code: ROYCCAT2
    ABA No. / Routing No.: 021000021

Payment online is easy and can be accessed on www.iata.org/cc-payment. You will need your invoice number and a valid credit card.

On arrival at the airport, you can obtain local currency at the Foreign Exchange counter on the Arrivals level.

  • TD Bank, 720 NW 57th Ave, Miami, FL, 33126
    Phone: (305) 262-7606
  • American Express, 32 Miracle Mile, Coral Gables, FL 33134
    Phone: (305) 446-3381
  • Miami Money Exchange, 2448 NW 89th Pl # 9, Miami, FL 33172

Hotels & Leisure

  • Hotel booking/confirmation
    You are responsible for making your reservation directly with the hotel of your choice. It is highly recommended that you make a changeable hotel reservation at least 3 weeks prior to the course start date.

    To make a reservation, complete the registration form provided in your registration confirmation and e-mail it directly to the hotel. The hotel will then confirm the booking by e-mail.

    Payment for the room, tax and incidentals is the responsibility of the participant. Please note that IATA cannot accept any responsibility for your liability to the hotel.
  • Recommended hotels

    IATA has negotiated preferential rates at the following hotels, please note they are listed in order of proximity to our offices:
  1. Tru by Hilton Miami Airport South Blue Lagoon
  2. Home2 Suites by Hilton Miami Airport South Blue Lagoon - ReservationDesk.com
  3. Homewood Suites Miami – Airport/Blue Lagoon
  4. Cambria Miami Airport – Blue Lagoon

Meal costs in Miami can vary depending on the restaurant and location, so we recommend planning your budget based on your dining preferences. Most restaurants accept major credit cards, but it may still be useful to have some US dollars available for small purchases or tips.

Miami offers a wide range of dining options, from casual cafés and local favorites to international cuisine and fine dining.

To explore restaurant options near the Training Center or your accommodation, you may refer to third-party restaurant platforms and dining guides. These platforms allow you to search based on location, cuisine, price range, availability, dietary preferences, and customer reviews.

Please note that restaurant information, availability, prices, and reviews are managed by third-party platforms and may change without notice.

We would like you to enjoy your stay in Miami and hope that you will find some free time after your course hours to enjoy some of the attractions Miami has to offer. Miami is referred to as “The Gateway of the Americas” because of its cultural and linguistic ties to North, South, Central America, and the Caribbean. Miami is home to one of the largest, most influential ports in the United States, the Port of Miami.

You may visit the following website for tourist information: d the Greater Miami & Miami Beach site where you will find a calendar of Miami festivals and events.

Tourist attractions

Shopping malls

Entertainment and other activities

To find out what is new in the city please visit this website: Miami New Times


 

Emergency Info

In case of a serious medical emergency call 911 or go to the emergency room of a hospital.

The following major hospital is closest to the IATA office.

  • CVS Pharmacy
    690 Northwest 57th Avenue
    Miami, FL 33126
    Phone: (305) 264-3485
  • Walgreens
    655 NW 57th Avenue
    Miami, FL 33126
    Phone: (786) 388-1466

Policies

  • For detailed information on course fees, payment terms, and applicable pricing conditions, please refer to our Pricing Page. Early bird rates may be available for selected courses when booking within the eligible period.
  • Please read the IATA Training Terms and Conditions to know more about our General Conditions applicable to all IATA Training courses, and the Special Terms and Conditions applicable to the various course formats.
  • Visit the IATA website to find out about IATA Training’s Policies, including the Grading Policy and Academic Integrity Policy.
  • If you would like to make a complaint to IATA Training, please submit your complaint by raising a case through our IATA Customer Portal. Your training experience is very important to us. Please include the title 'Complaint' and we shall prioritize your message.