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A near-total global shutdown of aviation and a predicted revenue drop of more than $400 billion have shocked the industry.

Recovery will take time. Organizations must adapt to new ways of doing business and find different ways to boost demand.

Leading an organization through this turmoil to the new normal will require fresh skills, deep insight into future trends, and a thorough understanding of aviation’s new normal.

Can you help your organization take off again after the freefall caused by COVID-19? Choose IATA Training to put aviation on the front foot.

LIVE Virtual Classroom courses

Airline Sales Skills

Airline Sales Skills

Deliver improved airline sales performance by actively exploring new opportunities and maximizing current performance.Examine the different elements of selling skills relating to your company’s goals.
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Air Transportation Management

Get an insider’s view of the air transportation system and gain insights into aviation-related businesses and organizations and understand their role and function in the air transportation system.
Building Resilient Aviation Professionals

Building Resilient Aviation Professionals

Did you know that you can train your brain to respond positively so that you can more easily manage uncertainty, reducing your stress levels and enhancing your productivity? The techniques and practice of mindfulness will provide you with the tools to enable you to be resilient and sharpen your focus on the important things.
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Building Teamwork and Stakeholder Management

Create a new level of teamwork awareness and increase your ability to work with others, in a collaborative and effective fashion, while continually building teamwork within your organization.
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Change Management with Interactive Simulation

Using a change management simulation to help you learn through serious play how to effectively lead and manage important organizational changes through proven methodology and experiential exercises.
Customer Service: An Aviation Perspective

Customer Service: An Aviation Perspective

Studies prove that it can cost 5 times more to attract a new customer compared to retaining a customer. Great customer service is key to retention and therefore it is critical for a business to provide consistently excellent service.
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Enterprise Risk Management for Aviation

Learn about the IATA IRM methodology and obtain the tools to implement a risk management process within your organization – from corporate risks to operational-related risks.
International Negotiation Skills

International Negotiation Skills

This course aims to provide you with useful models, perspectives, tools and most of all applicable competencies so you will be able to prepare, conduct and lead successful (and intercultural) negotiations in the airline industry with sustainable results.
Instructional Design

Instructional Design

Airlines must have the ability and the capacity to respond to a disaster (e.g. aircraft accidents, non-aircraft occurrences) or a crisis with knowledgeable, trained and skilled persons with appropriate qualifications on the managerial and expert / specialist level.
Instructional Techniques

Instructional Techniques

Learn how to use the skills needed to conduct an effective training program to create a positive learning environment; coach and motivate trainees; manage conflict, and much more.
Leadership Development and Succession Planning

Leadership Development and Succession Planning

This course will help prepare an effective manager to become a successful leader. You will develop skills that can be applied efficiently in your current position, especially during the current crisis when teams are working remotely.
Leading During Turbulent Times - How to Lead and Achieve Results

Leading During Turbulent Times - How to Lead and Achieve Results

This course focuses on crisis and change management and will support you in navigating during turbulence, providing you with tools to adapt to change and turn it into an opportunity. How to do more with less, to motivate your employees and incorporate coaching to build a sustainable business.
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Managing People Performance

Gain the knowledge needed to bring out the best in the people you manage, and assess your strengths and development areas, to make you better at communicating.
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Management of Training

Providing you with the knowledge on how to develop strategic managerial skills and concepts, which positions training at the heart of organizational growth and continuous improvement.
Project Management Essentials

Project Management Essentials

This course will teach you the fundamentals of project management. Learn how to apply essential project management concepts, deal with changes and challenges, and check the impact of your decisions on project outcomes. 
Train the Trainer

Train the Trainer

We need to be agile and prepare for the “new normal" brought about by the COVID-19 pandemic. This course can help by building on your existing instructional skills, giving you opportunities to evaluate and improve the way you design, conduct, and evaluate training.
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Train the Trainer (Curso de entrenamiento para capacitadores )

Este curso le ayudará a desarrollar sus competencias como docente, al ofrecer múltiples oportunidades de valorar y de mejorar su trabajo a la hora de plantear, desarrollar y analizar un evento formativo.
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Training Needs Assessment

Explore all aspects of Training Needs Assessment so that you will be better equipped to respond effectively to requests from your supervisors, colleagues or peers when asked for performance improvement interventions.

E-Learning courses

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Cabin Crew – Leveraging Professional Skills

The aim of this course is to provide aviation professionals and cabin crew members with the tools, techniques and confidence to enter the job market and achieve the goals they set out for themselves.
Diversity and Inclusion

Diversity and Inclusion

This course will enable you to understand the importance of diversity and inclusion and the economic and intangible benefits of an inclusive corporate culture.
Human Trafficking Awareness

Human Trafficking Awareness

With increasing regulations on human trafficking, it is key, as aviation staff, to understand how you can contribute to fighting this crime. Get equipped on how to spot and manage human trafficking situations.
Marketing Essentials for Aviation Professionals

Marketing Essentials for Aviation Professionals

This interactive course will provide you with an overview of the different steps and tools that marketing professionals use to create a marketing plan and how to execute it accordingly.
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Overview of the Air Transportation System

An overview of the air transportation system, illustrating the interdependence among its components: airlines, airports, civil aviation authorities and air navigation services.