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IATA Ground Operations Manual

The IATA Ground Operations Manual (IGOM) is your definitive source for the latest industry-wide standards harmonizing ground handling processes and procedures. It is ideal for frontline personnel!

The IGOM and the Airport Handling Manual (AHM) are now stand-alone, interdependent products which are also available as combos. The IGOM is procedure driven, focusing on “how to do”. The AHM is policy driven and focuses on “what to do”. 

About What's new Buy Online

The IGOM concept was initiated by the industry with the objective of having one globally recognized standard for ground handling processes.

IGOM’s objectives are to:

  • Outline the generic procedures for most of the ground handling processes
  • Standardize processes at participating companies
  • Be the reference tool for ISAGO audits as an acceptable means of compliance


By applying these standards, IGOM strives to:

  • Drive costs down by reducing complexity linked to multiple airline GOMs
  • Simplify training requirements
  • Reduce risk of aircraft damages by applying common procedures
  • Allow cross utilization of resources


Who should use the IGOM?

  • Airlines 
  • Airports 
  • Ground handlers 












Our most popular formats of the IGOM are listed below:

2020 IGOM09 Windows EN
Media
Software Application
Edition
9th (2020)
Language
English
Regular Price
US $132
Notes
9402-09 - Quicker delivery and avoid postage fees. Includes the Toolbox. More info on features, go to www.iata.org/elibrary. Available mid November 2019.
2020 IGOM09 Mobile EN
Media
Mobile
Edition
9th (2020)
Language
English
Regular Price
US $132
Notes
9400-09 - Available late December 2019. For IGOM-AHM combos, go to www.iata.org/ahm
2020 IGOM09 Book EN
Media
Book
Edition
9th (2020)
Language
English
Regular Price
US $145
Notes
9399-09 - Available late November 2019. For IGOM-AHM combos, go to www.iata.org/ahm

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