Managing People Performance

3-day (18 hours) LIVE virtual classroom course

People are the backbone of commercial aviation, and people management is crucial for ensuring business performance. With this course, you will gain the knowledge needed to bring out the best in the people you manage. You will have the opportunity to assess your strengths and development areas, to make you better at communicating and giving feedback, motivating the varying personalities in your team, and managing change.

Course code: GMC018VCEN01

Course format

• The live sessions of this virtual classroom course are delivered by an official IATA Instructor.


• The course will take you approximately 18 hours to complete and be held over 3 consecutive days.


• There will be 2 live interactive virtual classroom sessions per day, each session will be 180 minutes.


• The live sessions will require your participation, with multiple Q&A sessions and additional time spent on self-study material including projects, research, additional reading and videos.


• Student performance will be based on an assessment.

Technical requirements

Please verify your hardware, software and network to support your upcoming course with IATA Training.

Prerequisites

• Recommended level is Entry-level and Intermediate.
• The recommended level of language proficiency is ICAO Operational Level 4 for courses in English or the equivalent level for other languages.

How to register

• When you click the Register button, you will be directed to log in to your Training Account. Please have your login details ready.


• Register early and save up to 25% at our Training Centers! Please read the Terms and Conditions for the early bird discount. The discount will be calculated at the time of payment.

To arrange in-house training for your company: Complete the in-house training request form or contact the B2B Training Specialist in your region.

Virtual venues

We schedule our virtual classroom courses through one of 3 virtual venues, each in a different time zone for your convenience. For more information, please visit our page on virtual classroom timing or contact our Customer Portal.

Please check the exact schedule of each class below (View more details) and click ‘Register’.

Upon completing this course you will have the skills to:

• Set clear performance objectives that lead to optimal results
• Develop and motivate the people who work for you
• Formulate and execute your performance management strategy
• Communicate effectively and make the best use of your management style
• Improve your people and emotional intelligence skills

The key topics that are covered during this course include:

• Your role as a people manager
• Human factors in people management
• Performance objectives
• Staff development and motivation
• Coaching, conflict resolution, and handling difficult people
• Team management
• Performance management and feedback
• Compensation strategy and alignment with the organization

Activities

• Individual and team exercises
• Opportunities to practice your management skills

This course is recommended for:

• Anyone with management responsibility will benefit from this course.

An IATA Certificate of Completion is provided to participants obtaining a grade of 70% or higher.