Main IATA navigation


IATA Safety Audit for Ground Operations (ISAGO)

IATA's Safety Audit for Ground Operations (ISAGO) has been built upon a "backbone" of audit standards applicable to all ground handling companies worldwide, coupled with a uniform set of standards relevant for the specific activities of any ground handler. 

As a result, the ISAGO audit can be applied consistently to multinational ground handlers, as well as to smaller companies providing services at a single station. 
See Alexandre de Juniac's post about the success of the ISAGO Program.
What's New Benefits CoPA Audit Application Documents

What’s new?

A lot has happened since the new ISAGO program was launched including the following:

  • Audits under the new program commenced in February and 150 have been performed up to September 2018. A further 100 audits are confirmed by our ISAGO Agents and will be performed by the year end.
  • Ground Service Providers can submit applications for initial Headquarters Audits for ISAGO Registration or initial Station Audits for Station Accreditation in 2019. Note that there is no need for a GSP to apply for a renewal audit as they will automatically be included in the 2019 audit schedule.

Applications for membership of the Charter of Professional Auditors are being processed.

  • As of of September we received 195 completed applications
  • 135 have been processed and interviews conducted, and 95 were successful
  • The successful applicants assumed the role of Candidate Auditors to complete their CoPA training and membership qualification
  • 37 Candidate Auditors, based on previous ISAGO experience, were selected as initial cadre and fast-tracked membership

Need Help?

Contact us

Our mission is to represent, lead and serve the airline industry

Additional information