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IATA Safety Audit for Ground Operations (ISAGO)

IATA's Safety Audit for Ground Operations (ISAGO) has been built upon a "backbone" of audit standards applicable to all ground handling companies worldwide, coupled with a uniform set of standards relevant for the specific activities of any ground handler. 

As a result, the ISAGO audit can be applied consistently to multinational ground handlers, as well as to smaller companies providing services at a single station. 

What's New Benefits CoPA Audit Application Documents Workshops

What’s new?

  • By the end of 2018, the first year of audits under the new ISAGO program will be completed. Over 250 Ground Service Providers audits will have been conducted, assessing the management and oversight systems in place at their corporate Headquarters and the implementation of ground operations processes and procedures at selected stations. 
  • The initial feedback from the first audits confirms that the new audit approach and methodology, including utilization of a professional network of auditors (through CoPA membership), brings desired benefits in terms of better audit report quality, more focus on standards implementation, and driving alignment of the ground operations processes between a GSP’s headquarters and their network of ground operations.
  • ISAGO Audits are performed by IATA selected, trained and qualified auditors, inducted into the IATA Charter of Professional Auditors (CoPA). About 100 Auditors are current CoPA members or in the qualification process. Their aim is to conduct a thorough audit, which is carefully monitored by IATA. 
  • We have also reviewed the first year of the new ISAGO Program and where necessary amended the ISAGO Program Manual. A Temporary Revision was issued in October for the 2019 audit schedule and a new full edition, effective January 2019, is now available (click on Documents tab above).
  • Ground Service Providers can still submit an application for an initial Headquarters Audit for ISAGO Registration or an initial Station Audit for Station Accreditation in 2019. Note that there is no need for a Ground Service Provider to apply for a renewal audit as they are automatically included in the appropriate audit schedule.

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