What’s new?

• By the end of 2018, the first year of audits under the new ISAGO program will be completed. Over 250 Ground Service Providers audits will have been conducted, assessing the management and oversight systems in place at their corporate Headquarters and the implementation of ground operations processes and procedures at selected stations. 
• The initial feedback from the first audits confirms that the new audit approach and methodology, including utilization of a professional network of auditors (through CoPA membership), brings desired benefits in terms of better audit report quality, more focus on standards implementation, and driving alignment of the ground operations processes between a GSP’s headquarters and their network of ground operations.
• ISAGO Audits are performed by IATA selected, trained and qualified auditors, inducted into the IATA Charter of Professional Auditors (CoPA). About 100 Auditors are current CoPA members or in the qualification process. Their aim is to conduct a thorough audit, which is carefully monitored by IATA. 
• We have also reviewed the first year of the new ISAGO Program and where necessary amended the ISAGO Program Manual. A Temporary Revision was issued in October for the 2019 audit schedule and a new full edition, effective January 2019, is now available (click on Documents tab above).
  
• Ground Service Providers can still submit an application for an initial Headquarters Audit for ISAGO Registration or an initial Station Audit for Station Accreditation in 2019. Note that there is no need for a Ground Service Provider to apply for a renewal audit as they are automatically included in the appropriate audit schedule.
  

• Greater oversight and due diligence of the auditor recruitment and training process - this is achieved by establishment of the IATA  'Charter of Professional Auditors' (CoPA) and its members (Auditors and Lead Auditors) who are responsible for the audit conduct 
• Audit Allocation to ISAGO Agent(s) (GOA) that are contracted to administer the audits on IATA’s behalf. GOA(s) are formal entities responsible for all audit arrangements including the establishment of the audit team (selected from the CoPA), liaising with the provider, the audit itself, and ensuring the delivery of the annual audit plan as per program’s requirements
• Development and maintenance of a scheme of charges to cover all costs associated with ISAGO - audit costs would be based on daily rates/man-days as determined by the type and scope of the audit. Funding will come from provider & airlines and will, in part, be redistributed by IATA to Auditors and GOA(s) to cover their costs.
• Independent oversight of auditor and GOA performance 
• The ability to expand the scope of the ISAGO audits to cover additional ground handling operations and safety related activities

• Improved safety and cut in costs by reducing ground accidents, injuries and delays
• An accepted alternative to the multiple audits providers are subject to today
• Highest quality audits conducted in a standardized and consistent manner, using internationally recognized auditing principles
• Equivalence in scope of audits conducted by airlines
• Standardization in ground operations
• Global recognition and acceptance

The ISAGO Charter of Professional Auditors (CoPA)  is a membership scheme for industry professionals who have demonstrated competence in auditing and have ground operations knowledge and experience.

Anyone interested in performing ISAGO audits can apply to be a member of CoPA. ISAGO auditors are the key element for the success of the ISAGO program; therefore, we choose the best. Auditors not only have the technical knowledge but also know how to deal with cultural differences, are able to assess against the standards, and understand that there are various ways to conform to a particular requirement. CoPA membership is renewed annually subject to maintaining qualification through re-current training, auditing experience and performance assessment.

Use the form below to submit an application for an ISAGO audit for either:

• An initial headquarters and station audit(s) of your organization for ISAGO Registration and station accreditation(s); or
• An initial station audit for a new station accreditation to your existing ISAGO Registration

You do not need to use this form for a routine renewal headquarters or station audit. These audits will be included automatically in the audit schedule for the appropriate year unless you advise IATA that you no longer wish to continue the registration or the accreditation of a station, in which case you should notify IATA by email at isago@iata.org.

Upon submission of an audit application IATA will send you an audit agreement and a GSP Organization Exposition for you to complete. Further details are outlined in the ISAGO Program Manual (GOPM).

Audit Application Form

Access the Audit Application Form.

ISAGO Documents

• ISAGO Standards Manual - Edition 7 (pdf)
  
• ISAGO Checklists - Edition 7 (zip)
  
• ISAGO Mandatory Observation - Edition 7 (docx)
  
• ISAGO SMS Strategy - Edition 3 (2018) (pdf)
  
• ISAGO SMS Audit Guidelines (June 2017) (pdf)
  
• GOSM Ed8 - ISM Ed12 cross-reference (xls)
  
• GOSM Ed8 - IGOM Ed8 cross-reference (xls)
  
• GOSM Ed8 - ICHM Ed3 cross-reference (xls)
  
• IATA Reference Manual For Audit Programs - Edition 9 (pdf) 
  
• ISAGO Program Manual - Edition 2 (pdf)