Passenger Experience Excellence Diploma

4 courses to be completed in 3 years

By 2035, it is expected that there will be 7.2 billion passengers traveling globally. This exponential growth is driving the industry to put passengers at the heart of their business giving them an unparalleled end-to-end travel experience. Our passenger experience training delivers the core skills, competencies and tools you need to provide your passengers with a seamless, secure and efficient travel journey that is highly personalized. This growing collection of courses covers the most recent and relevant airline and airport passenger experience and digital transformation trends and is taught by experienced industry professionals and thought leaders.

Diploma code: DIPL-105

Upon completion of this diploma you will be able to:

• Design and deliver a customer experience strategy and facilitate a customer-centric culture throughout your organization
• Leverage customer data and insights to apply practical and actionable outcomes
• Facilitate and promulgate design thinking methodologies in your organization
• Drive improvements to business processes and carry out innovative projects through transformative technologies

• Passenger Experience Managers
• Passenger Data and Analytics Managers
• Passenger Experience Project Managers
• Passenger Services Managers
• Product Managers

• To begin working toward your diploma, go to each required and elective course page and register individually. You must complete all selected courses to be eligible for the diploma.
• This diploma program consists of 2 required courses and 2 elective courses of your choice, all of which must be completed within 3 years.