Purpose

Strategic Partners involved in the Accessibility Area of Involvement will play a role in supporting the creation of policies, standards and processes that can help design safe, dignified and innovative travel journey for passenger with disabilities, in collaboration with IATA and its member airlines.

Accessibility Strategic Partnerships Summary

IATA recognizes that passengers with disabilities is an expanding market for the aviation industry and, together with airlines and key industry stakeholders, are leading the way to assist them throughout their journey in order to ensure a safe, dignified comfortable and respectful experience.

Benefits

  • Contribute to the development of policy, processes and standards as well as defining the future vision for a safe and dignified travel for passengers with disabilities
  • Collaborate with airlines, airports, governments, industry associations, and disability associations
  • Drive technical and process innovation
  • Access to IATA Subject Matter Experts (SMEs)
  • Benefit from preferential Strategic Partner rates to attend IATA’s key annual events including the annual World Passenger Symposium (WPS)
  • Have your company featured in the IATA Strategic Partnerships online directory
  • Gain visibility by contributing to the quarterly Strategic Partnerships Newsletter, distributed to more than 14,000 aviation stakeholders
  • Use the exclusive IATA Strategic Partner Recognition Stamp (logo)
  • Secure priority booth locations and enhanced placement opportunities at IATA Events, ensuring maximum exposure to airline executives and industry leaders
  • Access opportunities to join panel discussions and deliver presentations at IATA Events, positioning your company as a contributor to the air transport industry (subject to availability)
  • Enjoy discounts across a broad range of IATA products and services, including IATA Training courses, publications, and selected advertising channels.

> More information is available on the Strategic Partnerships Program Benefits page

Activities

Accessibility Working Group (ACCWG)

Strategic Partners will be invited to attend the ACCWG as well as additional task forces, ad-hoc webinars and action groups with the aim to create solutions to develop and align regulatory requirements, policy, processes and standards across all stakeholders' environments concerning the entire end-to-end passenger journey.

The ACCWG meets twice a year, in concurrence with selected IATA Events, for Strategic Partners to get acquainted with the overall IATA strategy, roadmap and work plan.

CEWG and Accessibility Working Group Joint Task Force

The CEWG and Accessibility Working Group Joint Task Force aims to update the existing and/or develop new accessibility standards relating to the passenger process. Launched in April 2025, the TF will first review the current Resolution 700 Acceptance and Carriage of Passengers with Disabilities Requiring Assistance.

Focus Areas

  • Accessibility policy and regulation
  • Passengers process in accessibility services
  • Technology
  • Innovation and universal design infrastructures and practices
  • Mobility aids and service dogs
  • Invisible disabilities
  • Airports’ assistance service
  • Training and communication

Designed for

  • Accessibility solution providers
  • Airports
  • Assistance providers
  • Disability rights groups
  • Training providers