In today’s fast-paced logistics landscape, efficiency and compliance are critical for companies seeking to gain a competitive edge. For Dimerco Express Group – a global leader in integrated logistics – these goals are part of a daily mission. Through the strategic adoption of digital solutions like TACT Online, Dimerco has significantly elevated its ability to deliver streamlined, compliant, and customer-focused logistics services across the globe.
Founded in Taiwan in 1971 as an air freight forwarder, Dimerco Express Group has grown into a comprehensive logistics provider that connects Asia’s manufacturing and logistics hubs with the rest of the world. With over 150 offices, 80 contract logistics operations, and more than 200 strategic partner agents, Dimerco delivers integrated air and ocean freight, trade compliance, and contract logistics solutions across China, India, Asia Pacific, North America, and Europe.
Dimerco’s deep regional expertise, especially in Asia, has made it the go-to third-party logistics (3PL) provider for companies seeking to move goods efficiently between Asia and markets in North America and Europe. Yet, even for a logistics powerhouse of this scale, the growing volume of international shipments and the complexity of trade regulations posed an evolving challenge.
With a steady increase in global freight traffic and heightened scrutiny around trade compliance, Dimerco needed a robust system to manage a high volume of shipments without compromising efficiency or regulatory standards. The lack of a streamlined digital platform threatened to bottleneck operations, potentially limiting growth and diminishing customer satisfaction.
Managing hundreds of shipments monthly – each with its own regulatory, pricing, and tracking complexities – required a scalable and reliable solution. Dimerco sought a platform that would integrate seamlessly with their existing systems while equipping their teams with the tools to handle freight operations faster and more accurately.
To address these challenges, Dimerco turned to TACT Online, a digital air cargo solution designed to optimize tracking, pricing, and overall shipment management. By implementing TACT Online, Dimerco gained a single source of truth for shipment data, allowing staff to streamline documentation, access real-time pricing, and track shipments from origin to destination more effectively.
The platform's intuitive design meant that with proper training, staff could quickly become proficient. In each office, 3–5 key personnel were trained to use TACT, allowing for efficient knowledge transfer and minimizing disruption to daily operations. The integration into Dimerco’s workflow was smooth, ensuring that teams could immediately begin reaping the benefits of the system.
TACT Online was rolled out across Dimerco’s operations with a focus on scalability and long-term use. One notable success story comes from the company’s operations in Malaysia, where a team of 60 logistics professionals now manages an average of 800 shipments per month using the system. The adoption of TACT has not only streamlined internal processes but also improved customer response times and delivery accuracy.
Since the adoption of TACT Air Cargo Solutions in 2018, usage has skyrocketed by a staggering 16,000%, a testament to the platform’s critical role in Dimerco’s continued growth. While specific revenue metrics weren’t disclosed, the correlation between system adoption and improved business performance is clear.
According to Steve Yeoh, Manager of Air Freight at Dimerco, the implementation of TACT has been nothing short of transformative.
“Using TACT has been a game-changer for our operations. It has streamlined our processes and opened new business opportunities. Our team can now manage shipments more effectively, ensuring timely deliveries and customer satisfaction,” Yeoh shared.
The results are evident in more agile operations, better compliance management, and enhanced visibility for both Dimerco teams and their clients. By leveraging TACT, Dimerco has solidified its position not only as a logistics provider but as a technology-forward partner for global trade.
Dimerco’s journey with TACT Online highlights how strategic digital transformation can enhance core logistics operations. By investing in the right technology, Dimerco has empowered its teams, improved customer satisfaction, and positioned itself for continued expansion in the competitive logistics industry.
As Dimerco continues to grow and evolve, its commitment to innovation and operational excellence remains a cornerstone of its success – proving that even in an industry built on movement, it pays to stay ahead.
