When preparing international air cargo shipments, even small documentation errors can lead to delays, rework, and compliance risks. For Eleonora Rosin, Air Export Manager at Savino Del Bene, Italy, having immediate access to accurate regulatory information is critical to maintaining operational efficiency.
"As an international freight forwarder, having access to TACT and all the information we can have access to online is essential to give full support to our customers." Eleonora Rosin, Air Export Manager, Savino Del Bene S.p.A.
Company: Savino Del Bene
Industry: Freight Forwarding & Logistics
Use Case: Global Air Cargo Documentation & Compliance
Solution: TACT Online
Key Benefit: Faster access to trusted regulatory information
Air cargo professionals must navigate a complex environment of country-specific regulations, documentation requirements, charges, and industry standards. Ensuring shipments comply with these requirements while maintaining efficient operations can be challenging, particularly when serving customers across multiple international markets.
For freight forwarders, having immediate access to reliable information is crucial to avoiding delays, ensuring compliance, and providing the highest level of customer support.
To support its export operations, the Padova branch uses TACT Online as a centralized source of air cargo regulatory and rate information. Among the platform's many capabilities, two features stand out as particularly valuable to the team.
The Country Rules section is one of the most frequently used features. Eleonora and her team regularly consult this resource to verify:
Having this information readily available enables the team to quickly answer customer questions, prepare shipments correctly, and reduce the risk of delays caused by missing or incorrect documentation.
"The feature we use most is the Country Rules page. We often check it for required documentation or charges."
The Tariffs’ functionality also plays an important role in daily operations.
The team frequently relies on TACT Online when issuing Air Waybills (AWBs) that require IATA rates to be displayed, ensuring consistency, accuracy, and compliance with industry standards.
"We also use the Tariffs tab very often when issuing AWBs that require IATA rates to be shown."
With quick access to the information they need, the Padova team spends less time searching and more time supporting customers and managing complex international shipments.
Although the Padova branch currently utilizes only part of the platform's capabilities, the team recognizes the broader value TACT Online brings to the organization.
"At the moment, I think we use only a part of TACT's actual features, since we are a small branch of a big company. We have no improvements to suggest. Our headquarters is probably taking full advantage of the portal and can provide even deeper insights."
As international air cargo regulations continue to evolve, Savino Del Bene remains committed to maintaining efficient and compliant operations. By using TACT as a trusted source of regulatory and tariff information, the company is well positioned to support global customers with confidence and accuracy.
Savino Del Bene is a global logistics and freight forwarding company with more than a century of experience in international transportation, supply chain management, customs brokerage, and logistics solutions. Through its worldwide network, the company supports customers across a wide range of industries with integrated logistics services and global reach.
