Success Story: How Cathay Cargo Ensures Accurate, Error-Free Invoice Verification with TACT

In a fast-paced cargo environment, even small errors in billing can lead to significant operational and financial challenges. For the Cathay Cargo team, managing 500–600 shipments per month with just five people, accuracy, compliance, and efficiency are not just goals, they are essential to daily operations.
Against a backdrop of constantly changing country regulations and complex airline billing processes, the team turned to TACT Online as a reliable solution to support their work.

The challenge: Managing complexity with limited resources

Air cargo regulations are constantly evolving. Country-specific rules issued by Ground Handling Agents (GHAs) and national authorities can change frequently, making it difficult to keep track of the latest requirements. For the Cathay Cargo team, the challenge was even more pronounced. With only one person responsible for accessing TACT data, the pressure to ensure accuracy across all ICH (Interline Clearing House) invoice verifications was high. Without a centralized and trusted source of information, verifying billing clauses, penalties, and regulatory requirements would be time-consuming and exposed the operation to potential errors.

The solution: TACT as a trusted source of truth

For over five years, TACT Online has played a central role in supporting the team’s daily operations. It enables them to:

• Check country-specific rules applied by GHAs and regulatory authorities
• Verify charges, penalties, and billing clauses linked to ICH invoices
• Stay up to date with frequent regulatory changes
• Quickly access reliable, authoritative information to support decision-making

With TACT, the team gains the clarity and confidence needed to perform accurate and efficient invoice validation, even in a complex and fast-changing regulatory environment.

The impact: Accuracy, efficiency, and reduced risk

Despite its small size, the team has seen clear operational benefits from using TACT:

• Accurate invoice verification: TACT plays a key role in validating airline ICH invoices, helping identify discrepancies and ensuring compliance with applicable rules.
• Faster access to regulatory updates: With real-time access to country regulations, the team can respond proactively to changes and avoid delays.
• Reduced errors and operational risk: Without TACT, invoice verification would be significantly more difficult, increasing the likelihood of incorrect billing and compliance issues.
• Trusted beyond the organization: TACT’s reliability extends beyond internal use. Airline partners occasionally reach out to the Cathay Pacific team for help with rule validation, highlighting TACT’s position as a trusted industry reference.

Customer perspective

Dickens Cornelious McBean, Assistant Manager Cargo Services at Cathay Cargo, confirms the value TACT brings to their operations: “TACT gives us the confidence that we are working with accurate and up-to-date information. It’s an essential tool for verifying invoices and staying compliant.” He also strongly recommends TACT to partners, recognizing it as a critical solution for accuracy and compliance in air cargo operations.

Looking ahead

As regulatory complexity continues to grow, having a reliable source of truth becomes even more important. For the Cathay Cargo team, TACT remains a key enabler of efficiency, accuracy, and confidence, supporting smooth operations today and into the future.