The IATA Ground Operations Manual (IGOM) is your definitive source for the latest industry-wide standards harmonizing ground handling processes and procedures. It is ideal for frontline personnel!

The IGOM and the Airport Handling Manual (AHM) are now stand-alone, interdependent products which are also available as combos. The IGOM is procedure driven, focusing on “how to do”. The AHM is policy driven and focuses on “what to do”.

The IGOM concept was initiated by the industry with the objective of having one globally recognized standard for ground handling processes.

IGOM’s objectives are to:

  • Outline the generic procedures for most of the ground handling processes
  • Standardize processes at participating companies
  • Be the reference tool for ISAGO audits as an acceptable means of compliance

By applying these standards, IGOM strives to:

  • Drive costs down by reducing complexity linked to multiple airline GOMs
  • Simplify training requirements
  • Reduce risk of aircraft damages by applying common procedures
  • Allow cross utilization of resources

Who should use the IGOM?

  • Airlines
  • Airports
  • Ground handlers

In the 9th edition of the IGOM, the significant changes include:

  • Inclusion of the IGOM Adoption Policy
  • Enhanced Baggage Handling procedures, in line with IATA Baggage resolutions
  • Safety Instruction for continuous improvement of GSE operations and the use of Electric Baggage Tags and ULD Transporter procedures
  • Revised Aircraft Turnaround section to include sequencing of tasks for the reduction of loading errors
  • Updated Gap Analysis spreadsheet


Please see a temporary revision that is applicable to those who have received the IGOM book before 20th February, 2020. This reivision is not applicable for any IGOM book received after this date or to any users of electronic format of IGOM.

Temporary Revision FEB 2020 (pdf) 
(applicable to users who have purchased IGOM book until 20th February 2020) 

Tailor your order for your needs

The IGOM and AHM are available separately or as combos. You can select any number of combinations that meet your organization's requirements. Order using the links below (see Combos table).

You can benefit from Volume discounts on IGOM when purchasing the AHM & IGOM Combos: 10% discount for 5-9 units, 20% for 10-24 units, 30% for 25-99 units and 40% for 100 units or more. Contact our sales team for volume orders.

Save money by going green and benefit from quicker delivery as well as no postage fees.
The Windows format of the includes checklists and forms in Word or Excel formats.

The Mobile format is ideal for non-Windows PC devices (such as iOS and Android). However, unlike the “Windows” format, it does not include checklists and forms in Word or Excel formats.

Ground Operations Manual (IGOM)
9th edition ***effective as of April 2020***

English Formats

Book English $145
Book + Windows English $265
Windows English $132
Mobile English $132
​Floating License English ​$660

Chinese Formats

Book Chinese $156
Windows Chinese $145
Mobile Chinese $145

French Formats

Book French $156
Windows French $145
Mobile French $145

Russian Formats

Book Russian $120
Windows Russian $110
Mobile Russian $110

Spanish Formats

Book Spanish $156
Windows Spanish $145
Mobile Spanish $145

AHM and IGOM Combo
** effective as of April 2020 **

English Formats

***IGOM effective as of April 2020***


Book English $720
Book + Windows English $1,360
Windows English $693
Mobile English $695

Ground Operations Manual (IGOM)
8th edition ***effective until March 2020***

To view the options for the 8th edition, visit our online store.

Find out which format is best for you: