The IATA Ground Operations Manual (IGOM) standardizes ground handling processes and procedures to reduce the complexity between working with multiple airlines, airports and ground service providers.

Standardizing ground and ramp operations for airlines can help drive down costs, reduce the risk of aircraft damages and simplify training requirements. The IGOM has also been known as an acceptable means of compliance for a reference tool for ISAGO audits.

Order the 2023 IGOM online

If you are new to the IGOM, all versions are updated annually. Digital products come with automatic updates for the year and a search function that makes finding current information easy. Plus, it's cheaper.

Note: IATA Ground Operations Manual is a complementary manual to Airport Handling Manual (AHM). Buy them together and save. The IGOM is procedure driven, focusing on “how to ​​do”. The AHM is policy driven and focuses on “what to do”​​​​​​​.

Contact us if you're interested in an enterprise solution for accessing IATA Publications.

2023 IATA Ground Operations Manual (IGOM)

Edition: 12
Format: Digital
Language: English
Regular Price: US $137
Notes:
Available in early December.

2023 IATA Ground Operations Manual (IGOM)

Edition: 12
Format: Print
Language: English
Regular Price: US $155
Notes:
Available in early December.

2023 IATA Ground Operations Manual (IGOM)

Edition: 12
Format: Enterprise
Language: English
Regular Price: US $959
 
 

2023 Manuel des opérations au sol de l'IATA (IGOM)

Edition: 12
Format: Digital
Language: French
Regular Price: US $151
Notes:
Available in early December.

2023 Manuel des opérations au sol de l'IATA (IGOM)

Edition: 12
Format: Print
Language: French
Regular Price: US $163
Notes:
Available in early December.

2023 Manuel des opérations au sol de l'IATA (IGOM)

Edition: 12
Format: Enterprise
Language: French
Regular Price: US $959
Notes:
Available in early December.
 

2023 Manual de Operaciones de Tierra de IATA (IGOM)

Edition: 12
Format: Digital
Language: Spanish
Regular Price: US $151
Notes:
Available in early December.

2023 Manual de Operaciones de Tierra de IATA (IGOM)

Edition: 12
Format: Print
Language: Spanish
Regular Price: US $163
Notes:
Available in early December.

2023 Manual de Operaciones de Tierra de IATA (IGOM)

Format: Enterprise
Language: Spanish
Regular Price: US $959

You can benefit from Volume discounts on IGOM when purchasing the AHM & IGOM Combos: 10% discount for 5-9 units, 20% for 10-24 units, 30% for 25-99 units and 40% for 100 units or more. Contact our sales team for volume orders.

What's inside the IGOM

  • Chapter 1 – Passenger handling procedures (passenger departure, passenger security, passenger arrival, transfer and transit)
  • Chapter 2 – Baggage handling procedures (cabin baggage, checked baggage, offloading of checked baggage, mishandled or unclaimed baggage)
  • Chapter 3 – Aircraft general safety/servicing operations (ramp safety in aircraft handling, safety during fueling/defueling, adverse weather conditions, hand signals)
  • Chapter 4 – Aircraft turn-around (aircraft arrival, aircraft doors, aircraft departure, aircraft towing)
  • Chapter 5 – Load control (load control principles, regulatory requirements, qualification requirements, documentation)
  • Chapter 6 – Airside safety operational oversight (turnaround coordination/supervision requirements, reporting-incidents, accidents and near-misses, airside safety investigation procedure, emergency response procedures)

Still not sure if the IGOM is for you? Download the full table of contents with over 15 sample pages.

Stay up-to-date

Each year, significant changes are done to processes and procedures, that's why we publish a new version of the IGOM every year. 

Changes in the 12th edition arise from the review of the Ground Operations Standards Working Group (GOS) of  Chapters 3 and 4 with the aim of simplifying the ramp process under the simple ramp concept initiative to ensure that key ramp processes are documented and implemented in a safe and simple manner for the entire ground operations industry.

Some of these major revisions include:

  • Chapter 3,  3.1 Ramp Safety in Aircraft Handling -  An entire revision of section to improve accuracy, consistency, and alignment of process flow; enhancement of safety precautions; and revision of each subsection within General ramp safety and GSE operations
  • Chapter 4,   4.1 Aircraft Arrival - Section revised to align with the arrival activities process flow. Changes to Section Titles 4.1.1; 4.12. and 4.1.3.  4.2 Aircraft Chocking -  Inclusion of action to be taken when aircraft is parked on a slope. 4.4  Aircraft Access Doors  - an entire revision of the section to improve consistency and accuracy of operating aircraft access doors for both cabin access doors and cargo hold access doors. 4.5 Aircraft Loading and Unloading - an entire revision of the section to include unloading processes as well as improve consistency and accuracy of aircraft loading and unloading process. 4.6 Aircraft Departure - Entire revision of the section to improve consistency and accuracy of aircraft ground movement process.  Deletion of all Power Push unit procedures, since the equipment is currently not in use.  All operational procedures aligned with key processes. Ground staff member’s responsibility highlighted.  Significant renumbering due to process improvement. 4.9 Aircraft Towing -  Numbering changes and in  4.9.4 content revision, operational procedure enhanced for use of apron lines, safety distance, and relieve of torsional stress on landing gears during towing maneuver.